Benefits your organization can reap from ITaaS


Managing technology assets and processes internally can be a major strain on budget, time and skill constraints. While there are certain governance and security capabilities that are afforded from on-premise support, these don’t make up for the rising costs of maintenance and provisioning of legacy tools. To overcome these difficulties, organizations should look to team up with a vendor that provides IT-as-a-Service. By implementing ITaaS in your business, there are a number of benefits that you can expect to reap:

1. Reduced expenses

As noted before, supporting and maintaining legacy equipment, particularly in-house, can quickly become very costly. These assets need specific parts or expert evaluations to run effectively, which can impact your budget. If you want to start a new initiative, you have to invest in the right hardware, software and personnel to run it, adding onto your expenses. With tightening financial goals, running everything on-premise is simply no longer feasible or valuable.

ITaaS can help organizations save money. ITaaS can help organizations save money.

An ITaaS provider houses, configures, manages and supports everything for you. This means that you won’t have to place significant investments into new hardware or software solutions. IT Brief contributor Shannon Williams noted that an ITaaS provider can use standardized products to help organizations understand demand and costs more clearly. This will enable businesses to effectively plan their next move and accurately estimate their budget.

2. Better alignment with business goals

Over time, it can be easy for IT operations to be encumbered with numerous solutions that are no longer valuable or don’t fully align with business goals. However, it can be difficult for in-house IT members to recognize this or take action due to dependencies and lack of full visibility. As a result, the chief information officer might create scattered initiatives that are disconnected from business strategy. Organizations must have a clear view into what services are active and how each one is performing.

Pursuing ITaaS, organizations will be able to focus more on core business and innovation efforts. As CIO noted, ITaaS capabilities remove the hassles of managing IT systems while enabling organizations to concentrate more on revenue generation and other initiatives. It will be important not to fall into the traps of marketing hype and instead look to establish effective answer to competitive questions.

Once you have the IT infrastructure you need, you must develop a holistic approach to meet competitive challenges and use the technology to your advantage to improve service quality. This could mean something as small as providing consumers with a feedback system or implementing a customer resource management portal to keep information on each client. This will help improve the experience and can be provisioned by the ITaaS vendor.

“An ITaaS partner can easily provision and implement trending solutions.”

3. Leverage quality solutions

An organization might not have the expertise or resources necessary to build, maintain and support the latest technology offerings on its own. This means that there could be services that aren’t being utilized to their fullest extent. However, an ITaaS partner can easily provision and implement trending solutions for early adoption and long-term benefits. For example, According to McKinsey’s ITaaS Cloud Survey, enterprises are planning to reduce on-premise traditional and virtualized environments. Adoption of dedicated private cloud, virtual private cloud and public IaaS are all expected to increase by 2018. With an ITaaS vendor, organizations can take advantage of these trends and gain quality service.

As new technology emerges and becomes more complex, partnering with an ITaaS vendor can provide significant benefits. Businesses will be able to leverage quality solutions, save costs and better align their technology initiatives with overall goals. Contact a managed service provider like ISG today to see how ITaaS can benefit your organization.

3 things the boardroom needs to know about ITaaS

While a separation of responsibilities is necessary to keep focus within an organization, it has a major downside: The boardroom is often left in the dark concerning IT issues. Executives should be taking an active role in tech maintenance and advancement within the company, and one of the great ways they can go about doing this is through IT-as-a-Service.

To that effect, let’s take a look at the top three things the boardroom should know about ITaaS:

“CIOs think their IT teams should be 58 percent bigger.”

1. Internal IT teams are often understaffed

The first – and perhaps most important – reason why the boardroom should consider ITaaS is the fact that many business IT departments are overworked. A study conducted by Robert Half Technology found that CIOs don’t think they have enough employees to effectively get the job done. In fact, the survey discovered that CIOs think their IT teams should be 58 percent bigger than they currently are.

While this makes for a stressful work environment, the real problem with this situation is the fact that stretching IT employees too thin can be dangerous for a company’s data health. PandaLabs, a cybersecurity research collective, observed and neutralized nearly 84 million unique pieces of malware in 2015 alone. That accounts for more than 27 percent of malware observations made by PandaLabs, which shows just how hard hackers are working to steal private information. Leaving something like malware removal to an already understaffed, overworked IT team is clearly just asking for trouble.

2. It helps to get fresh eyes on your network

Building a network for an organization is a very personal experience. IT workers pride themselves on creating a network from the ground up, but problems arise when these employees get too grounded in their routine and begin to overlook certain aspects. Working with a system for a long time allows blind spots to develop, and it’s often advantageous to have an outside professional come in and assess the situation.

A good example of this has to do with the security of company data. An IT administrator working with the local network might focus on educating employees about phishing scams or ensuring that all software is completely updated, but might miss the fact that users are accessing network data through unencrypted means. A network assessment from an outside MSP can help to plug these kinds of holes.

Having someone assess a network provides fresh eyes on it. Making sure a network is running as efficiently as possible is a major concern.

3. Implementing new policies demands refined expertise

As a rule, IT workers are highly skilled individuals. But, as the above examples show, sometimes they need a little help. This is especially true when implementing a new technology plan, such as a bring-your-own-device policy. With Forrester Research predicting that organizations the world over will be using 200 million BYOD smartphones in 2016, it’s clear this is an important trend.

Although BYOD has amazing benefits like reduced hardware costs, it certainly has its downsides. Compliance standards often have strict regulations regarding BYOD, as allowing employees to bring devices from home increases security concerns. Organizations looking to implement such a policy might not be able to foresee all the problems that need addressing, and therefore might increase the risks of a data breach or even downtime. Working with an ITaaS provider such as ISG Technology can mitigate these risks, helping to ensure a smooth BYOD rollout.