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The CIO’s guide to lowering IT costs and boosting performance

There’s one question that haunts every single business leader, regardless of industry, business size, mission statement or product. How do you lower costs without sacrificing performance?  If you can answer that question effectively, you’re set up for ROI and stability. If you can’t, you won’t be a business leader for long.

To complicate matters, the answer will vary for different departments within your organization. The strategies that lower IT costs may or may not work when you turn to HR or accounting. Some techniques are universal, and some are functionality-specific.

In this whitepaper, we’re going to focus on trimming your company’s IT costs.

But before we dive in, there are no magic bullets here. The suggestions outlined below aren’t even particularly innovative or unique. Instead, they’re solid. When combined, you’re sure to see a difference in your technology budgeting.

If you’re serious about reducing your IT costs, this is how you can do it.

Learn to be proactive

We begin with an underlying philosophical approach. Stop waiting for network problems to pop up before you address them. Get out in front of potential technical issues by becoming a proactive organization.

The primary advantage of getting proactive is a reduction in downtime. Few things will drive IT costs up like downtime. The hourly cost of downtime varies, of course, with estimates soaring as high as $100,000 per hour in some cases.

There are two things you can do to stop downtime before it starts.

Man and woman looking at monitor

Infrastructure monitoring and alerting

The only way to know if your IT network is healthy is to monitor it. If there are warning signs, alerts should trigger appropriate preventative action. If you’re unfamiliar with monitoring and alerting, Network World has a great introductory article on the subject.

Patching and updating

Software patches are critical for network health. They include everything from security updates to bug fixes. They’re easy to overlook, though, because they rarely feel urgent and they seem so frequent. We strongly encourage you to make them a priority if you’re interested in lowering potential IT costs.

Tackle IT projects strategically

No organizational project should ever begin without clear objectives. That’s particularly true for IT projects where timelines, budgets and organizational impact can easily get out of hand—if you don’t have a solid game plan.

We recommend a balanced approach. Yes, upfront IT costs are a consideration. However, you should also think about productivity, integration, efficiency, reporting, training and employee satisfaction before you undertake a new IT project.

For example, there are compelling reasons to move from a PBX phone system to a hosted voice solution, but there’s more to the decision than the math. Also consider how your staff, customers and processes will be affected by such a foundational change.

Utilize outsourced support

While many CIOs are hesitant to embrace outsourced IT support, there’s a strong case to be made for the change. Not only that, but you don’t have to approach the decision focused exclusively on an absolute solution.

Why not have both in-house and outsourced IT support? Just make sure you use the two support sources differently in ways that make strategic sense. Some tasks, due to security, compliance or other business needs, are better kept in-house. And some tasks can be effectively managed by an outsourced firm at a fraction of the cost.

Additionally, keep in mind that even a world-class outsourced IT support provider will need your organization to play an active role. Take the time to find the best way to work with your IT support provider and don’t forget to bring your employees into the loop.

Take cybersecurity seriously

It’s difficult to overstate the importance of cybersecurity. In the last year alone, the headlines have been littered with horror stories of data breach. It only takes one cybersecurity lapse to compromise your company’s data and devastate your reputation.

Just one.

Cybersecurity key on keyboard

While it’s possible to handle network security on your own, we highly recommend partnering with a managed IT services provider for the best possible protection. Cybersecurity is a complex, multi-layered issue. This is one area where it’s simply pragmatic to trust an expert.

The moderate IT cost of cybersecurity protection from an MSP far outweighs the negative impact of a successful cyberattack.

Get your employees up to speed

We’ve touched on this idea a couple of times already, but it deserves its own section. If you’re not convinced, consider this. 100% of government IT workers surveyed report that they believe employees to be the single greatest threat to cybersecurity.

You read that right. 100%.

That doesn’t mean most employees mean to pose a risk. In many cases, employees simply don’t know the best practices necessary to maintain network security. The same goes for every other factor that can drive up IT costs, from downtime to productivity.

Employees need to know how to protect data, utilize available IT tools, and interact productively with IT support to lower IT costs.

Prepare a worst-case-scenario plan

Finally, few things will unexpectedly add to your IT costs like a disaster. Disasters include things like floods, hurricanes, tornadoes and fires, as well as smaller downtime-causing incidents like power outages and equipment failure.

In other words, a “disaster” is anything that takes your IT network offline.

How you react in the face of a disaster, regardless of scale, will either set you apart from the competition or bury you beneath them. The deciding factor is typically your level of preparation. Smart CIOs make sure their companies have a complete backup and disaster recovery plan.

Everyone in your organization, from your IT support (in-house or outsourced) to customer service and sales should be familiar with your backup and disaster recovery plan. The less time you spend offline, the lower the impact on your reputation and your revenue.

Wrapping up

It’s not that difficult to lower IT costs while simultaneously boosting organizational performance. All that’s required is a strategic approach that includes all of the above areas. If you cover these bases, your company will operate more efficiently without incurring unnecessary expenses.

That’s a major win for any CIO.

The SMB Quick Guide for Upgrading Office Technology

“Change is hard because people overestimate the value of what they have—and underestimate the value of what they may gain by giving that up.”

— James Belasco & Ralph Stayer, Flight of the Buffalo

If you run a small business, you already know two things about change. One, it’s inevitable. And two, it’s hard.

One would think that the inevitable nature of change would eventually make it easier to stomach, but that just doesn’t seem to be the case. In fact, a couple of years ago McKinsey & Company reported that (at that time) an overwhelming “70% of change programs fail to achieve their goals, largely due to employee resistance and lack of management support.” (We suspect the number isn’t much lower today.)

But when you consider why change is so hard, that makes sense.

The Science of Change

As a recent article in Forbes pointed out, the default human response to change is fear. In a more primitive time, change often meant danger. Our ancestors survived because they feared change.

While that’s fascinating in its own right, it’s also frustrating. If you’re a business owner and you’re ready to upgrade your office technology, you have to also be ready to deal with how your staff will handle change. It’s not as simple as just saying, “We’re using these applications now.” Frankly, that never works.

No, if you want to lead your company through a change in office technology, you need to be prepared.

The Office Technology Revolution

But why change anything? If the tools you’re using now are working, why not just keep using them? Because the way we do business is changing.

It’s hardly a secret that cloud adoption is steadily growing. Gartner predicts that we’re just a few years away from the day when the vast majority of businesses will rely on cloud services of some kind.

If your office technology is still primarily onsite, it’s time to consider a shift. Cloud solutions offer multiple advantages over local hardware and software, including improved flexibility, scalable growth, remote access and (in many cases) cost savings.

Changing Office Technology

Of course, that leads us back to the problem we started with. If it’s in your best interest to consider upgrading your current office technology to cloud-based solutions—and it is—then how do you go about doing that successfully?

At ISG, we’ve gone to great pains to make it as easy as possible to shift your office technology to the cloud. Not only do we take care of all the technological legwork, but we’ll even help your employees acclimate, too.

All of this is possible with our Modern Office Foundation bundle. Here’s how it works.

Top-tier Tools

Our Modern Office bundle comes with the very best office technology tools available. At the top of that list is Microsoft Office 365.

Office 365 is the premier productivity suite because it’s a powerful, robust tool that includes everything your business needs to stay on top of your projects. There’s cloud-based email, standard applications like Word, Excel and PowerPoint, as well as top communication and collaboration solutions like Teams, Sharepoint and OneNote.

And you’ll get it all with the Modern Office Foundation bundle.

Seamless Transition

No matter how good the tools, if transitioning from your current solutions to new office technology is rough, your employees aren’t likely to see the value. That’s why working with a skilled partner like ISG Technology is so important.

We’ll take care of your implementation, allowing for a hassle-free adoption period. Trust us—you’ll be glad you didn’t tackle this on your own.

Employee Training & Support

A lot of our competitors offer some kind of migration service. That’s not terribly unique. But what really sets us apart is our employee education and support.

We offer monthly Innovation Training sessions to ensure your staff gets the most possible value out of your office technology tools. In addition to that, our help desk support is second to none. It doesn’t matter if one of your employees is dealing with something as simple as a lost password or something more complex, we’ll be there.

And because our approach is both proactive (through training) and reactive (through support), you’ll always be covered.

The Right Kind of Change

Office technology is changing. While it can be tough to keep up, ISG’s Modern Office Foundation bundle makes it a lot easier.

If you’d like more information about our Modern Office Foundation bundle, feel free to contact us today. We’ll be happy to show you how we can help upgrade your office technology without any hangups.

4 tools to implement in your cybersecurity strategy

In Partnership with Cisco Systems, Inc.

Digital threats pose major risks to nearly every company across all industries. Businesses can no longer afford to ignore cybersecurity, particularly as the costs associated with lost data, downtime and reputational damage continue to rise. Regulated sectors like finance and healthcare are under even more scrutiny when it comes to protecting sensitive data and ensuring optimal performance.

Rather than taking a reactive approach and waiting for disaster to strike, organizations should act now to ensure they are prepared. Setting up necessary tools and processes will give employees the resources they need to approach the situation appropriately. With all of the available options, it can be difficult to know where to start with your cybersecurity efforts. Let’s take a look at four of the main tools that you should implement in your cybersecurity strategy:

1. Endpoint protection

In traditional office setups, endpoints might include desktops, phones and the printer, all connected and active within your network. While these relics are still within many businesses, employees are increasingly using other hardware as well to get more done and improve their efficiency. Mobile devices like laptops, tablets and smartphones are now common fixtures in the workplace and can bring a number of benefits, provided they are protected appropriately.

Endpoint protection aims to cover this widening surface area of possible attack points within enterprises. Your Daily Tech contributor Daniel Morton noted that endpoint protection accounts for malware that doesn’t involve viruses, making it more capable of detecting diverse malware strains than traditional antivirus products. As this technology continues to advance, it will be able to monitor software in real time and pinpoint situations that are most likely to be the site of attack. This is a significant step over legacy solutions and will put your organization on the best footing to secure your hardware.

Endpoint protection will be essential to limiting the attack surface.Endpoint protection will be essential to limiting the attack surface.

2. Intrusion detection

Hackers leverage a number of common attack tools to breach business networks and compromise information. Understanding these tools as they evolve will be critical to stopping malicious parties in their tracks. Dark Reading associate editor Kelly Sheridan noted that intrusion detection strategies can create situations where attackers expose themselves as a result of their reliance on common hacking techniques. Active intrusion detection and prevention effectively looks for threats and stops them before they cause any damage.

Organizations cannot afford to be passive with their intrusion detection systems. If the solution identifies any intruders, it will send notifications for organizations to act upon. It will be important for IT professionals to respond quickly to any issue and close vulnerabilities.

“Monitoring and management systems drive proactive security models.”

3. Monitoring and management

Monitoring behavior and managing risk will be an important piece of your cybersecurity strategy, as they highlight unusual activity and deliver actionable insights. However, organizations cannot simply implement these tools and then forget about them. System monitoring and risk management are continuous efforts that must be supported. Tripwire contributor Theresa Wood noted that businesses can facilitate long-term compliance continuity and reduce annual audit overhead with these solutions. Monitoring and management systems drive proactive security models, providing truly immediate detection and response in the event of an attack. These types of capabilities will be absolutely essential to improving business cybersecurity.

4. Content filtering

A large number of security breaches occur due to employee actions. Clicking on a seemingly viable link or ad can end up downloading malicious programs onto workstations and compromising sensitive information. With this major vulnerability, organizations not only have to train staff members, but also implement content filtering tools. TechTarget contributor Margaret Rouse noted that content filtering screens and excludes objectionable web pages or emails from being accessed. This can include eliminating emails that contain malicious links or redirecting a user away from a risky site. This tool will give employers peace of mind that their workers are engaging in safe web surfing practices while limiting overall risk.

Cybersecurity is becoming more complex as technology and attacker techniques advance. Organizations can leverage content filtering, monitoring and management, endpoint protection and intrusion detection tools to step up their protection capabilities. Teaming up with a managed service provider like ISG will help alleviate the pressures and security concerns that come along with managing your own network. For more information on how ISG can implement the best solutions for your protection needs, schedule a free consultation today.

 

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Security considerations when choosing a colocation provider

Servers are hosting more critical business assets and processes than ever before. However, maintaining and supporting this equipment isn't feasible for a number of organizations due to expense and lack of expertise. Choosing a data center colocation provider can bring a variety of benefits like cost savings and better access to the latest tools. When evaluating your data center colocation provider options, there are a number of security considerations that should be kept in mind:

"Verify that the vendor adheres to compliance standards for your particular industry."

1. Regulation compliance

The biggest thing for any business is to verify that the vendor adheres to compliance standards for your particular industry. Health care institutions must follow HIPAA rules, and most organizations observe PCI DSS regulations, for example. The colocation provider should understand the data protection guidelines associated with these statutes and actively keep up with regulation changes.

Most organizations won't be able to achieve the same level of security as an experienced colocation provider. The Data Center Journal contributor Chris Alberding noted that providers have the necessary resources to constantly evaluate their facilities for vulnerabilities and update technology quickly. These capabilities help protect valuable IT assets and mitigate potential risk while ensuring compliance needs are met.

2. Cyber capabilities

Attacks on organizations are becoming far more sophisticated. Security tools and threat methods are in a constant power struggle to overcome one another. It will be critical for you to assess your colocation provider's cyber strategy to ensure compliance and protect sensitive information in the wake of advancing attacks. In an interview with Data Center Knowledge, industry expert Jason Cook suggested guaranteeing that obvious vulnerabilities are addressed and performing random spot-checks to identify security holes.

Colocation providers must have the latest monitoring tools to constantly watch network activity and quickly recognize unusual behavior. These systems will notify essential parties of the issue to drive faster response times and minimize potential damage. This type of insight can be used for auditing purposes and to improve cybersecurity strategies. Look for a provider with a history of detecting and stopping attacks quickly. Top-tier vendors will offer 24/7/365 monitoring and support for your critical assets to ensure that threats are navigated effectively.

Physical security will be essential for protecting data cages.Physical security will be essential for protecting data cages.

3. Physical security

On-site physical security is just as important as cyber protection. If a random individual is able to walk into a data center, particularly in unauthorized areas, this represents a big problem for potential clients. Random spot checks on these locations can reveal how close a malicious individual can get, and guide actions that must be taken to remedy this situation.

Organizations should ask what types of physical security tools are being used to protect their data cages. A CenturyLink Business white paper noted that colocation providers should use current solutions like card readers, video monitors and biometric scanners to bolster physical security. Staffing the center with 24/7 trained security personnel will serve as an extra layer of protection to deter malicious access. Providers should keep stringent digital records of everyone who enters the data center. This will make it easier to identify abnormal behaviors and track down potential suspects.

Going with a colocation provider brings a number of benefits, but it will be essential to ensure that the vendor utilizes effective security measures. When choosing a colocation provider, ask about physical and cybersecurity measures as well as what compliance regulations they adhere to. Look for a vendor that has certifications and a history of serving other organizations in your industry. These attributes could help narrow down your options and find the best choice for your company. For more information on how colocation and managed services can benefit your business, contact ISG today.

How to choose the right managed services partner: The ISG difference

 

Managed services now play a leading role in many companies’ most critical infrastructure assets. Migrating from on-premises equipment to an environment that is maintained and updated by a team of dedicated experts comes with an array of advantages, and is spurring adoption across numerous industries.

According to the most recent estimate from MarketsandMarkets, the global managed services market – including offerings related to data center, infrastructure and networking services – is on track to reach $242.45 billion by 2021. As growth in this market continues and competition among providers heats up, it’s imperative that your business selects the best partner to support its needs. Here are a few things to consider in that realm:

Service offerings that align with your corporate goals

It’s imperative that organizations choose a vendor with the right service portfolio. Above all, the services supported by this provider should meet your company’s needs across the board, including both current and future projections.

Migrating to a managed service provider environment comes with a wealth of benefits. Migrating to a managed service provider environment comes with a wealth of benefits.

Robust customer support

It’s also important to weigh the customer service capabilities your solution vendor is willing to provide. For instance, is support available any time of day? If a service issue emerges, how quickly can the provider respond? How active is the vendor with their clients?

“An MSP should offer remote and onsite support,” CompuData recommended. “You should be able to speak to an IT services technician at any time to correct any issue.”

Support for compliance needs

Depending upon the industry in which your company operates, finding a compliant managed service provider can be absolutely essential. Rules like the health care industry’s Health Insurance Portability and Accountability Act or the retail sector’s Payment Card Industry Data Security Standard, for example, are crucial, and any managed service options must align with these guidelines.

ISG: Breaking the managed service provider mold

When it comes to managed service providers, no two solution vendors are the same. As an enterprise network stakeholder or executive decision-maker, this is one of the most critical choices you’ll make for your organization.

“When it comes to managed service providers, no two solution vendors are the same.”

Thankfully, here at ISG Technology, we understand you have unique requirements and must find a provider that can help you check off every box on your list.

ISG comes to the table with robust experience, helping clients in a range of different industry sectors reap the kinds of benefits that managed services can provide. We also have policies and processes to align with several different security standards, including HIPAA, PCI DSS, GLBA, SOX, FERPA and more.

In addition, because data security matters regardless of the industry, all of our solution environments are protected with robust safety measures. This includes firewall management capabilities, anti-virus and anti-malware, content and URL filtering as well as data backup to ensure that your most critical information and assets are always secured.

Our team works to proactively measure your available service resources in a way that provides the most value for your company. Here at ISG, we are dedicated to providing everything you need to support your IT needs. To find out more about our managed service offerings, contact ISG Technology today.

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How managed services help you address your most pressing business challenges

 

More and more businesses are turning to managed service providers for their business and IT needs. When a managed solution is adopted and integrated into a company’s existing infrastructure, it enables the organization to shift certain responsibilities to an outsourced, expert team. This offers considerable advantages, especially when it comes to addressing some of the most pressing company pain points.

As this approach continues to become more popular, the market for managed services considerably expands. According to MarketsandMarkets, the global managed services market will reach $242.45 billion within the next four years, expanding at a compound annual growth rate of nearly 11 percent.

But how, exactly, does outsourcing specific IT functions benefit today’s businesses? Let’s delve a little deeper to find out:

IT budgeting: An across-the-board challenge

No matter what industry an organization operates within, ensuring that users are being supported with the proper resources while aligning investments with the overall budget is an ongoing battle. As new technological capabilities emerge, it can be tempting to adopt these to help improve productivity and efficiency. However, it’s often difficult to fund these endeavors, especially when these are taken on in-house.

“Managed services allow businesses to eliminate significant up-front costs.”

Many IT strategies require the use of specific hardware and software, which can be very expensive. This, coupled with costs related to staffing, training and other required support can drive up prices even further.

Managed services, on the other hand, allow businesses to eliminate significant up-front costs while still utilizing the most advanced equipment maintained by a staff of experts. The solution vendor is responsible for the purchase of technological components, and its knowledgeable, trained employees update and manage these resources for the business client.

“Ultimately, an MSP will offer a much more extensive level of support for a fraction of the cost,” My I.T. Pros pointed out.

What’s more, the savings enabled by utilizing managed services can be put to better use internally. These funds can be shifted to support other areas of the business, providing financial backing for other important pursuits. This not only addresses the challenge of IT costs, but enables the organization to do more with its available budget.

Bridging the skills gap

A main driving factor behind companies’ decision to adopt managed services revolves around the level of internal expertise within the organization’s staff. Especially within smaller businesses, it can be difficult to find employees with the right IT skills. Some corporations simply don’t have the funds to bring on highly trained  IT workers. The average salary of a systems engineer with a bachelor’s degree hovers around $85,000 annually, according to Sokanu.

As opposed to hiring an individual to fill this role, the business can turn to an expert managed service provider. This vendor provides access to a talented staff at a significantly lower cost. In this way, companies large and small can help cost-efficiently bridge any knowledge gaps that might exist.

Managed services ensure that IT resources are expertly managed by knowledgeable, talented experts. Managed services ensure that IT resources are expertly managed by knowledgeable, talented experts.

Managed service support from ISG Technology

From aligning with available budgets to helping ensure mission-critical platforms are managed by knowledgeable experts, managed services can be a considerable boon for companies in every industry.

When it comes time to adopt managed services, it’s best to work with an experienced service provider that can address your organization’s most important challenges with an array of available solution options. ISG Technology helps ensure that your staff members have all the tools and support they require while keeping your IT costs down.

Our Managed Services – including Backup-as-a-Service, Network Management and Disaster Recovery-as-a-Service – can improve agility, eliminate silos and protect sensitive data. To find out more, contact ISG Technology today.

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3 ways managed services provide access to the most advanced IT tools

An increasing number of businesses are turning their focus to managed IT services. These solutions, when maintained and updated by a team of trained professionals outside of the core business, can offer numerous benefits, including cost savings, enhanced security and access to a growing number of advanced tools.

Those are just a few of the reasons businesses across many industries have adopted managed services as part of their critical IT infrastructure. As a result, the market for these solutions has been on the rise – MarketsandMarkets reported that by 2021, the global managed services sector will reach a value of $242.45 billion, a considerable increase over 2016’s $145.33 billion.

One of the most attractive advantages of leveraging managed services is the ability to access some of the most innovative, state-of-the-art IT tools and components. Let’s take a look at three ways managed service providers make this benefit possible for today’s enterprises:

1) Leveraging advanced infrastructure as a market differentiator

As the market for these services continues to grow, competition among solution vendors will only ramp up. Currently, there are more than a few service providers existing in the marketplace, with more breaking into the sector every day.

This not only creates more options for business decision-makers, but also helps ensure that companies have access to the most advanced infrastructure tools possible. In order to compete, solution vendors utilize their modern infrastructure components to differentiate themselves in their industry vertical. The most advanced tools become feathers in the caps of service providers, helping them grow their client base.

“The most advanced tools become feathers in the caps of service providers.”

“[A]s customers seek to adopt these new capabilities, managed services offerings must adapt too,” wrote MSP Alliance contributor Charles Weaver. “Offering higher value advanced services not only helps to overcome the potential revenue loss, it also helps MSPs differentiate and grow their businesses more profitably by providing greater customer value.”

In this way, having the most up-to-date infrastructure that takes advantage of the newest network components and management strategies enables service providers to make a name for themselves in a growing marketplace. Best of all, clients get to utilize the most advanced equipment possible.

2) Bridging internal technology gaps

One of the top reasons businesses adopt managed services is to leverage innovative solutions in a way that works with the assets the company already has in place. Managed service providers can provide technology that integrates with the enterprise’s infrastructure, helping to bridge any caps in capability or functionality that might have existed previously.

This is especially pertinent as vendors expand their reach, offering access to an increasing number of advanced solutions. In today’s market, an array of critical processes can be outsourced, allowing enterprises and small businesses alike to create a holistic technological approach.

“[W]hile companies are increasingly relying on outside providers for part of their IT needs, MSPs generally complement rather than replace internal IT,” noted CIO senior writer Thor Olavsrud. “Instead, especially in larger companies, bringing an MSP into the mix frees up existing IT staff to focus on more strategic projects.”

This is a considerable boon, not only for the service provider, but for its client partner as well.

Managed service providers can offer access to advanced tools that might otherwise have been too expensive for businesses to implement internally. Managed service providers can offer access to advanced tools that might otherwise have been too expensive for businesses to implement internally.

3) The most cost-efficient IT resources

Building upon this is the fact that managed services can help even the playing field among businesses of different sizes, providing access to advanced tools that might otherwise be out of reach for smaller organizations. Many solution providers offer innovative solutions at an incredibly cost-effective price, enabling businesses to eliminate the need for up-front investments while supporting predictable IT costs.

This benefit is especially powerful for small businesses, but can be a significant advantage for organizations of all sizes.

“Some small businesses just don’t have the capital to purchase new hardware,” Netswitch pointed out. “Instead of figuring out whether you want a lightning-fast server to work with your databases or your web hosting, you get access to high-end servers working in a distributed resource environment. This gives you an even better performance boost. You avoid paying the overhead for expensive servers while still reaping the benefits.”

This only scratches the surface when it comes to the advanced IT tools offered by today’s managed service providers. To find out more, contact industry-leader ISG Technology and check out our managed service solutions today.

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3 Reasons Your Company Can Benefit From a Managed Help Desk

Businesses now use more technologically advanced tools than ever before. These IT systems form the backbone of some of your company’s most mission-critical processes. However, if one of these resources should go down, or if employees aren’t sure how to use them appropriately, your organization may not be reaping as many benefits from its IT solutions as it could be.

This is where the enterprise help desk comes into play, and becomes such an important part of the company. This critical resource provides a place for employees to reach out to when problems occur, and enables the IT team to be in the know about the latest issues it needs to address.

Traditionally, the help desk was staffed by a business’s own IT employees. However, many corporations soon discovered that this was not ideal. Now, more enterprises than ever are turning to outsourced, managed help desk services, such as those offered by ISG Technology. There are a number of advantages a managed help desk can bring. Let’s take a look at how this could benefit your organization:

1) More time for your core team

With a team of experts handling help desk calls, your internal IT staff no longer has to worry about the red phone, so to speak. An outsourced service shifts the responsibility of help desk calls off your IT department’s plate, giving them more time to focus on other, mission-critical initiatives.

“An outsourced service shifts the responsibility of help desk calls off your IT department’s plate.”

There are a number of new IT trends and advancements taking place every day. If your IT team is busy answering help desk calls and chasing down solutions, they may not have the time they need to institute these innovations within your company. Without the burden of help desk calls, though, IT teams have the resources they need to investigate and educate themselves on the newest strategies, and can bring these to the attention of the executive boardroom.

2) Considerable cost savings

One thing that holds many organizations back from adopting a managed solution are perceived concerns about cost. An outsourced help desk solution, like many managed services, can actually help an organization save considerably, particularly when it comes to staffing, equipment and training expenses.

Outsourcing your helpdesk means that an expertly resourced team takes on this responsibility. In this way, your business can save time and money and need not worry about things like training, the necessary hardware and software, a space for the help desk team or hiring new staff members to support it.

“For small organizations, the manpower needed to answer phones with enough extra help to account for vacations, sick days and turnovers could even double your payroll,” market expert Business.com stated.” Add this to the space, equipment and training necessary for adequate support and help desk activity can suddenly take up a large portion of your budget.”

An affordable managed help desk, however, can help eliminate these expenses, ensuring expert support at a fraction of the cost.

A help desk service is critical to business, and is even more impactful when handled by outsourced experts. A help desk service is critical to business, and is even more impactful when handled by outsourced experts.

3) Focused user support

The priority of any help desk is to solve any and all issues that come its way. This means that providing an enjoyable experience for the caller can sometimes fall to the wayside, especially for internal staff members.

An outsourced team, on the other hand, doesn’t just offer top-notch, knowledgeable IT support – these experts are also trained in client support. This means that every request to the help desk is met with a quick and courteous response, providing the best experience possible for your employees.

To find out more about how a full-service help desk solution can benefit your company, contact the experts at ISG Technology today.

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