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3 ways managed services provide access to the most advanced IT tools

An increasing number of businesses are turning their focus to managed IT services. These solutions, when maintained and updated by a team of trained professionals outside of the core business, can offer numerous benefits, including cost savings, enhanced security and access to a growing number of advanced tools.

Those are just a few of the reasons businesses across many industries have adopted managed services as part of their critical IT infrastructure. As a result, the market for these solutions has been on the rise – MarketsandMarkets reported that by 2021, the global managed services sector will reach a value of $242.45 billion, a considerable increase over 2016’s $145.33 billion.

One of the most attractive advantages of leveraging managed services is the ability to access some of the most innovative, state-of-the-art IT tools and components. Let’s take a look at three ways managed service providers make this benefit possible for today’s enterprises:

1) Leveraging advanced infrastructure as a market differentiator

As the market for these services continues to grow, competition among solution vendors will only ramp up. Currently, there are more than a few service providers existing in the marketplace, with more breaking into the sector every day.

This not only creates more options for business decision-makers, but also helps ensure that companies have access to the most advanced infrastructure tools possible. In order to compete, solution vendors utilize their modern infrastructure components to differentiate themselves in their industry vertical. The most advanced tools become feathers in the caps of service providers, helping them grow their client base.

“The most advanced tools become feathers in the caps of service providers.”

“[A]s customers seek to adopt these new capabilities, managed services offerings must adapt too,” wrote MSP Alliance contributor Charles Weaver. “Offering higher value advanced services not only helps to overcome the potential revenue loss, it also helps MSPs differentiate and grow their businesses more profitably by providing greater customer value.”

In this way, having the most up-to-date infrastructure that takes advantage of the newest network components and management strategies enables service providers to make a name for themselves in a growing marketplace. Best of all, clients get to utilize the most advanced equipment possible.

2) Bridging internal technology gaps

One of the top reasons businesses adopt managed services is to leverage innovative solutions in a way that works with the assets the company already has in place. Managed service providers can provide technology that integrates with the enterprise’s infrastructure, helping to bridge any caps in capability or functionality that might have existed previously.

This is especially pertinent as vendors expand their reach, offering access to an increasing number of advanced solutions. In today’s market, an array of critical processes can be outsourced, allowing enterprises and small businesses alike to create a holistic technological approach.

“[W]hile companies are increasingly relying on outside providers for part of their IT needs, MSPs generally complement rather than replace internal IT,” noted CIO senior writer Thor Olavsrud. “Instead, especially in larger companies, bringing an MSP into the mix frees up existing IT staff to focus on more strategic projects.”

This is a considerable boon, not only for the service provider, but for its client partner as well.

Managed service providers can offer access to advanced tools that might otherwise have been too expensive for businesses to implement internally. Managed service providers can offer access to advanced tools that might otherwise have been too expensive for businesses to implement internally.

3) The most cost-efficient IT resources

Building upon this is the fact that managed services can help even the playing field among businesses of different sizes, providing access to advanced tools that might otherwise be out of reach for smaller organizations. Many solution providers offer innovative solutions at an incredibly cost-effective price, enabling businesses to eliminate the need for up-front investments while supporting predictable IT costs.

This benefit is especially powerful for small businesses, but can be a significant advantage for organizations of all sizes.

“Some small businesses just don’t have the capital to purchase new hardware,” Netswitch pointed out. “Instead of figuring out whether you want a lightning-fast server to work with your databases or your web hosting, you get access to high-end servers working in a distributed resource environment. This gives you an even better performance boost. You avoid paying the overhead for expensive servers while still reaping the benefits.”

This only scratches the surface when it comes to the advanced IT tools offered by today’s managed service providers. To find out more, contact industry-leader ISG Technology and check out our managed service solutions today.

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3 Reasons Your Company Can Benefit From a Managed Help Desk

Businesses now use more technologically advanced tools than ever before. These IT systems form the backbone of some of your company’s most mission-critical processes. However, if one of these resources should go down, or if employees aren’t sure how to use them appropriately, your organization may not be reaping as many benefits from its IT solutions as it could be.

This is where the enterprise help desk comes into play, and becomes such an important part of the company. This critical resource provides a place for employees to reach out to when problems occur, and enables the IT team to be in the know about the latest issues it needs to address.

Traditionally, the help desk was staffed by a business’s own IT employees. However, many corporations soon discovered that this was not ideal. Now, more enterprises than ever are turning to outsourced, managed help desk services, such as those offered by ISG Technology. There are a number of advantages a managed help desk can bring. Let’s take a look at how this could benefit your organization:

1) More time for your core team

With a team of experts handling help desk calls, your internal IT staff no longer has to worry about the red phone, so to speak. An outsourced service shifts the responsibility of help desk calls off your IT department’s plate, giving them more time to focus on other, mission-critical initiatives.

“An outsourced service shifts the responsibility of help desk calls off your IT department’s plate.”

There are a number of new IT trends and advancements taking place every day. If your IT team is busy answering help desk calls and chasing down solutions, they may not have the time they need to institute these innovations within your company. Without the burden of help desk calls, though, IT teams have the resources they need to investigate and educate themselves on the newest strategies, and can bring these to the attention of the executive boardroom.

2) Considerable cost savings

One thing that holds many organizations back from adopting a managed solution are perceived concerns about cost. An outsourced help desk solution, like many managed services, can actually help an organization save considerably, particularly when it comes to staffing, equipment and training expenses.

Outsourcing your helpdesk means that an expertly resourced team takes on this responsibility. In this way, your business can save time and money and need not worry about things like training, the necessary hardware and software, a space for the help desk team or hiring new staff members to support it.

“For small organizations, the manpower needed to answer phones with enough extra help to account for vacations, sick days and turnovers could even double your payroll,” market expert Business.com stated.” Add this to the space, equipment and training necessary for adequate support and help desk activity can suddenly take up a large portion of your budget.”

An affordable managed help desk, however, can help eliminate these expenses, ensuring expert support at a fraction of the cost.

A help desk service is critical to business, and is even more impactful when handled by outsourced experts. A help desk service is critical to business, and is even more impactful when handled by outsourced experts.

3) Focused user support

The priority of any help desk is to solve any and all issues that come its way. This means that providing an enjoyable experience for the caller can sometimes fall to the wayside, especially for internal staff members.

An outsourced team, on the other hand, doesn’t just offer top-notch, knowledgeable IT support – these experts are also trained in client support. This means that every request to the help desk is met with a quick and courteous response, providing the best experience possible for your employees.

To find out more about how a full-service help desk solution can benefit your company, contact the experts at ISG Technology today.

Free Whitepaper: How to Break Free From Break-Fix IT

Managed Services Solve Multiple Challenges

Industry: Finance

In the past, all of OSBC’s file and email servers were kept in the office of the institution’s director of IT, but eventually OSBC outgrew its in-house approach:

Challenge

  • It had high data security requirements, putting a premium on safe handling of data and regular monitoring of infrastructure.
  • Its building was normally shut down on weekends to save power and energy. Accordingly, temperatures inside the server room could rise to almost 90 degrees Fahrenheit by Monday morning while the air conditioning was off.
  • Overall, the OSBC needed professional IT services that were economically feasible and wouldn’t require building their own data centers from scratch.

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