OUR PROCESS
We want to hear about your targets and challenges, your goals and pitfalls. We won’t make a single recommendation until we’ve taken the time to listen to you.
Once we know where you are and where you’d like to be, we can begin to plot a course to get you there. This isn’t about our favorite solutions or our technology partners. This is about what works best for you and your staff.
How we do it: Strategic Needs Assessment |Technical Assessment
With every solution we design and service we implement, there is a transformation. Networks and infrastructure are modernized to future-proof business. Cloud solutions and collaboration tools enable the workforce like never before. And the customer experience is taken to the next level.
But the most important part of every relationship is a focus on your long-term success—with solutions designed for the growth of your business—and a documented technology roadmap to guide us.
How we do it: Solution Design | Technology Roadmap
The most successful companies in today’s world focus their technology resources on the most strategic initiatives that help drive business growth. But the management of day-to-day IT needs and user support will always be required.
We take this off your plate – seamlessly transitioning it to a dedicated team of experts that proactively manage the tasks that used to keep you from driving innovation.
How we do it: Seamless Onboarding | Strategic Business Reviews
CNBC and Momentive recently conducted a survey of small businesses, revealing that nearly 60% of small business owners are not concerned about becoming the victim of a cyberattack. This is unfortunate, as hackers and cybercriminals are targeting small businesses more frequently than ever before. The nonchalant attitude about following basic cybersecurity protocols may be because […]
IT solutions and software are essential for businesses to maximize productivity and streamline operations. However, it is very common that new technologies hinder productivity when not correctly implemented, and lagging, inefficient systems can slow operations. Here’s how you can keep users happy and productive by providing essential support, tools, and processes. The Critical Importance of […]
Businesses face various security threats, including ransomware, phishing attacks, computer viruses, and more. With these security threats increasing, managed security services are no longer a luxury—they’re a necessity. Before business owners and executives can fully understand the advantages of managed security, they need to understand some basic IT security terms. Here’s our glossary of basic […]
In 2020, Deloitte’s CIO Insider uncovered trends that point to a shift in the IT operating model of successful companies. Instead of viewing IT services as a line-item budget expense, they’ve started viewing managed IT services as technology investments. By selecting the right MSP, executives drive ROI, increase productivity and innovation, and reduce overall costs. […]
Be prepared for anything with managed IT services and data recovery. Many small to medium-sized businesses don’t put a lot of emphasis on preparing for data disasters, figuring it’s too much bother or that it’s unlikely a data disaster will happen to them. For the unprepared, a data disaster is a matter of if, not […]
Over the last year, we have found new ways to create engaging virtual experiences at work. We’ve transformed spaces in our homes to offices, developed new skillsets for remote collaboration, and in some cases, adopted new technology to get work done. I often hear from our customers about the burden of using different tools to […]
Remote and hybrid work has become the new norm for many employees across the globe as day-to-day collaboration continues to be accomplished virtually. With this shift to online communication, how can you ensure that you’re collaborating safely? Queue Microsoft Teams! Whether you’re hosting virtual meetings, carrying out daily group and 1:1 chat, sharing documents, or […]
By now you’ve seen the headlines about the Kaseya cyberattack – one of the largest ransomware events in history that unfolded over the 4th of July weekend. This attack, which targeted Kaseya’s remote monitoring and management tool for handling networks and endpoints, immediately caused a ripple effect across the IT supply chain, affecting roughly 50 Managed IT Service […]
We all read about the big data breaches – the ones that hit major corporations, with millions of personal records compromised. But today’s cybercriminals aren’t picky. Their nets catch businesses of any size, from the newest garage startup to well-established organizations with several hundred employees. Those are the businesses with perhaps the most to lose […]
— UPDATE JULY 6, 2021 —From Microsoft: Microsoft has completed the investigation and has released security updates to address this vulnerability. Read More. The ISG Security Team will begin testing the implementation of this patch and report back on our findings via this post. — ORIGINAL POST, JULY 2, 2021 — If you’ve found your […]