In the public sector, technology has many goals: chief among them are openness, security and analytics. Government must provide increasing amounts of self-service activity for citizens, from paying fees to accessing information. Today, people demand more from government services than ever before—and they want agencies to provide it across every device they own.
The challenge that technology has to meet in the public sector is substantial. From adhering to the laws and regulations to creating highly advanced and highly secure self-service portals across all levels of government to handling the massive amounts of data generated.