A Beginner’s Guide to VPNs: What are They, and How Can They Help My Business?

The onset of the Covid-19 pandemic meant a rapid shift to remote-based work environments for many organizations worldwide. However, while the explosion of remote work accelerated many companies’ digital transformation, it also brought new cybersecurity risks and threats. 

Luckily, with the help of tools like Virtual Private Networks (VPNs), businesses can keep their data secure while allowing their remote workers to connect to internal servers without creating a security breach.

What Is a VPN?

A VPN is an app that allows internet users to connect to a network or transfer information securely through end-to-end encryption. It allows the organization to send their data from one computer or server to another through a shared network. 

A VPN renders the data passing through the network untraceable and unreadable to bad actors or third parties who may attempt to steal confidential information. Users can also create what appears to be a new IP address, which can help them get around location restrictions and other problems.

How Can a VPN Benefit Your Company?

VPNs are relatively simple, but the work they do is complicated. If your company or business is not already using a VPN service, it is time to consider getting one. Due to the pandemic, most small and medium-sized businesses have begun using VPNs to connect with their employees who work in remote locations. 

But that is not all a VPN can do. Here are more benefits a business can get from using a VPN.

  • Guaranteed data security
  • User and online anonymity
  • Geographic independence
  • Cheaper long-distance telephone charges
  • Improved network efficiency

What Are Some of the Disadvantages of Using A VPN?

As much as VPNs are great, they also have their limitations. Here are some of the drawbacks of using a VPN service:

  • May limit your internet speed
  • Premium VPNs can be expensive
  • Cheap or free VPNs are prone to attack as they are not secure
  • Can’t access data saved on the computer if it’s not connected to the VPN
  • Illegal in some countries

How Businesses Can Protect Themselves From Cyber Attacks

VPNs are excellent tools for small businesses as it lets them access their private network securely from remote locations. However, it is essential to consider more security measures, as you are still on the internet. Here are some tips businesses can consider to further protect their network from cyberattacks.

  • Establish strong passwords
  • Put up a strong firewall
  • Install antivirus protection
  • Enable two factor or multi-factor authentications
  • Regular data backup
  • Provide employee security training
  • Work with a trusted managed IT services provider

Secure Your Business Today

The benefits of using a VPN as a business are undeniably substantial. However, depending on the VPN you use, you might have some trouble setting it up. 

ISG Technology is a leading Managed IT services provider with world-class IT experts who have extensive experience helping businesses protect their remote employees and their data by installing secure VPNs. 

Get managed backup, data recovery, and cloud services from ISG for comprehensive protection at an affordable price. Contact us today to learn more about how ISG Technology can help your business thrive.

Employee Security Tips That All Businesses Should Use

Effective workplace security is becoming more and more critical. With news of increased ransomware attacks dominating headlines, the threat couldn’t be clearer. The majority of the most devastating hacks in recent memory couldn’t have happened without negligent or ill-informed employees.

The two most common attack methods used by ransomware bad actors are phishing attacks and brute force hacking carried out against RDP services. Why? Because they work—by targeting the weakest links in a cybersecurity perimeter, bad actors can gain access to systems and data far more easily than if they go after vulnerabilities in software.

Educating your employees about the kinds of threats they face gives you a better chance of avoiding these expensive and disruptive events. Here are some practical tips to increase employee awareness—and data security.

  1. Learn How to Identify Phishing Attacks

Phishing attacks are typically emails that seem to be from a legitimate source. The email might ask for “verification” of sensitive information or include some sort of “software update” that the recipient is urged to install right away. Teaching your employees how to recognize the signs of a phishing attempt may be the best first line of defense in keeping your data secure

Here are some more things to be aware of:

Misspelled Words, Mangled Grammar, Nonspecific Salutation Lines

If you receive an email that contains language that doesn’t seem right, that’s a sign it could be a phishing attack. If an email sent to you opens with “Valued Customer” or some other generic form of address, that’s another big warning sign.

Always Check Links

Hover over links in email messages to be sure they’re pointed to where they claim to be. The domain in the text of the email should match the domain of the link in the preview. If it doesn’t? Don’t click it.

Requests For Usernames, Passwords, or Other Sensitive Information 

It’s unlikely that anyone would legitimately ask for this information via email. If you receive a request like this, call your IT department for more information.

Be Wary Of Attachments

Scan every attachment you get for viruses, and never open an attachment with a file extension you don’t recognize.

If you want the highest quality of cybersecurity education for your employees, invest in managed IT services that can ensure thorough employee security training.

Use Unique, “Fresh” Passwords

Passwords should never be used more than once and should be changed every 90 days at a minimum.

Some useful tips about passwords:

  • The best passwords contain 12-15 characters and use a variety of letters, numbers, and symbols.
  • Length is the most important factor in password creation. A password using all lowercase letters will suffice if it is long enough.
  • Use a phrase or a short sentence for you to remember, but not one from pop culture. A good example could be “ilovepepperonipizza”.

Better yet, use a password manager that can store passwords safely in an encrypted vault and only require you to have a master password.

Avoid Single Factor Authentication

99.9% of compromised user accounts fail to use Two or Multi-Factor Authentication. 2FA or MFA is a must for secure logins.

While this might sound fancy, MFA or 2FA will usually send a code or request to a secondary device. Once you authenticate access on that device, you’re good to go.

Separate Business and Personal Devices

Keep personal devices off of your business network, or use a VPN to ensure files can be accessed securely by remote workers. Allowing employees to access your network from potentially compromised personal devices is asking for trouble.

And while it may be tempting to use your work devices for personal means (e.g. social media, gaming, and online shopping), designate those activities to your personal devices.

Be Cautious About Wifi Connections

It’s well-known that public hot spots aren’t secure, but it’s worth saying again. While it may be tempting to get some work done at the airport or a coffee shop, those connections will leave your online activity viewable to anyone looking.

Similarly, some stores or public locations will use Wi-Fi or Bluetooth connections to track your location while within range. When not in use, turn off Bluetooth and Wi-Fi so that you aren’t automatically connected unknowingly.

If your job means traveling and using public Wi-Fi, invest in a VPN to make your connection more secure.

Keep a Clean Machine

One of the best ways to keep your device secure is by staying on top of what’s on it. This can be done in two ways: keeping all applications and software up-to-date, and deleting old or unused applications periodically.

Having an up-to-date device is a great defense against viruses, malware, and other online threats.

Use Encryption

Encrypting devices is widely recognized as one of the best steps you can take to ensure data security—so much so that device encryption has been a default feature on Android devices since Android 6, and Apple devices since iOS 8. 

For Windows, use BitLocker, for macOS use FileVault, and on Linux use something like dm-crypt.

Final Thoughts

IT security isn’t something to be taken lightly, and having reliable cybersecurity training isn’t something that can wait. Good security relies on well-trained and knowledgeable professionals, making your IT support team one of your most valuable assets.

If you’re looking for high-level IT security professionals, ISG Technology can help. Our team of expert technicians is more than capable of keeping your network secure, and your data safe.

Want to learn more? Contact us today.

Here’s How IT Professionals Became the Unsung Heroes of the Pandemic

COVID-19 has changed the world as we know it. Besides the immense impact on healthcare, the pandemic has also challenged the way companies operate. 

To keep up with the times and address the need for continuity, many businesses have transitioned from the traditional workplace to a remote or hybrid working environment. In fact, 70% of companies see the hybrid work model as the new normal

And IT professionals are to thank for the success of this hallmark transition.

The Move To a Remote Workforce

The immediate need for new technological arrangements left many businesses feeling anxious. Yet the IT service providers that stepped up to the challenge were able to bring much-needed innovations to businesses all around the country.

BYOD Policies 

IT professionals have developed strong BYOD (Bring Your Own Device) policies that ensure workforce productivity along with business information security. Through managed IT services, IT professionals can set certain restrictions and allow workers a level of access that protects data integrity.


Workers have better connectivity through heftier cybersecurity and lead to safer access to company files for businesses. From installing VPNs allowing remote employees to access data to advanced firewalls that kept malware out of company networks, IT professionals juggled it all.

Cloud Services 

Transitioning data capabilities to the Cloud is the first step in enabling a remote work environment. Managed IT Services have made this transition a walk in the clouds, to say the least. IT professionals have helped countless companies continue their operations remotely through cloud services, addressing changing needs due to the pandemic. 


Communication is key to a thriving business environment, and working remotely challenges the way people communicate. By providing VoIP technology to businesses, IT professionals have been able to bridge the communication gap and offer cost-effective solutions to address communication concerns. 

Helping Industries Across the Board

While all businesses have been heavily impacted by the pandemic, businesses centered on healthcare, education, and government have been hit hard. Those who manage these businesses’ IT infrastructures have had to work overtime so that these important sectors can m


Over 70% of countries worldwide have deployed some form of digital instruction. Schools had to shift to online learning platforms to facilitate e-learning. Even though schools are gradually reopening worldwide, IT professionals still have their work cut out for them as they develop better video conferencing tools and suites. 


There has been an increase in the popularity of teleconsults over the past year. Even with the acceptance of online consultation, people are still clamoring for an improved patient experience. IT professionals are continuously developing better software that allows for seamless information integration and online assessment tools that can help healthcare workers remotely deliver the best services. 


IT professionals have been able to help government offices transition from the traditional office environment to a hybrid workplace. Government workers can work remotely on a secure system to ensure continuity of services even in light of the pandemic. IT professionals are working hard to develop new security protocols and improve antivirus software to ensure data integrity. 

Issues Facing IT Professionals

The problems facing IT service providers have evolved because of the pandemic. From the technical issues to the lack of manpower, the pressure has never been higher for these individuals.

Data Breaches 

Recently, there have been multiple cyberattacks targeting businesses and governments worldwide. Covid phishing scams are also reasonably common. Developing stronger antivirus programs and enhancing security protocols are hurdles that IT professionals must constantly overcome. 

Lack of Manpower 

The increase in the demand for managed IT services has grown exponentially during the global pandemic. Meanwhile, the workforce has shrunk, requiring the IT professionals who are working hard to work that much harder.

A Chance to Say “Thanks”

ISG Technology works hard to allow its clients to unlock possibilities for their business. This is a huge reason why ISG Technology has created Project RecognITion, an initiative designed to honor the individuals who have put their efforts into providing IT services under these unusual circumstances.

Is there someone at your company who has gone above and beyond the normal limits of your IT department? Nominate the IT professional who has made a difference for you and your company!

SMBs vs. Enterprises: Who Gets Hacked More?

CNBC and Momentive recently conducted a survey of small businesses, revealing that nearly 60% of small business owners are not concerned about becoming the victim of a cyberattack. This is unfortunate, as hackers and cybercriminals are targeting small businesses more frequently than ever before.

The nonchalant attitude about following basic cybersecurity protocols may be because news media reports mainly focus on incidences of hacking that target big enterprises. However, in actuality, it is small businesses that are most at risk. In fact, one in five small-to-medium-sized businesses are victims of hacking each year. And of those, more than half go out of business within six months simply because they failed to prepare for a cyberattack.

Why Do Hackers Target Small Businesses?

There are a variety of reasons that cyber-criminals prefer to go after small businesses rather than larger corporations.

Lower Levels of Security

One of the main reasons small businesses are more at risk is that large enterprises usually have higher levels of security. Many small businesses don’t believe they have room in their budget for proper cybersecurity, and so they don’t even bother to make the small but critically necessary investment in managed IT services and a data recovery plan.

Lack of Training

A lack of training about cybersecurity is also to blame. When you think of cybercriminals, you envision highly skilled hackers using all sorts of computer code to gain illegal entry into a network. While this happens occasionally, most data breaches occur because of human error. And that is exactly what hackers and cybercriminals are counting on when they target a small business.

Many employees cannot spot a phishing attack, which is one of the primary methods hackers use. Visiting unsecured web pages and downloading files from unknown sources are other ways employees fall prey to hackers, who can easily install malware on a computer and potentially gain access to the entire IT infrastructure.

What About Medium-Sized Businesses?

The term “medium-sized businesses” (which refers to businesses with 75-500 employees) is often glossed over when talking about SMBs being hacked. This might lead to a false sense of security; if your company is somewhere between those easy-to-hack small businesses and fortress-level security enterprises, wouldn’t that make you less of a target? 

Unfortunately, that’s not the case. More often than not, the reports of ransomware and phishing attacks are actually on businesses that are categorized as medium-sized businesses. The more brand awareness a company name has, the bigger the target on its back.

But how are enterprises getting hacked less if their company is a household name? Similar to the reasons hackers target small businesses, medium-sized businesses don’t have the high levels of cybersecurity, both in their internal training and in the tools they have access to, making them a perfect potential victim.

How a Cyberattack Can Affect Your Business

Security breaches can definitely hurt an enterprise, but they are devastating for small businesses. A cybercriminal can hold all your data hostage for ransom using ransomware, or they may simply choose to wreak havoc on your network, deleting data and shutting down your systems. Without an action plan or data recovery solution in place, it can be extremely difficult to recover from such an attack.

Even if your business manages to recover, your brand’s reputation could suffer because of the compromised private data of your clients and customers.

Being Prepared for a Cyberattack

Reducing the risk of cyberattacks doesn’t need to be a large expenditure. There are several things your employees can do that won’t cost anything at all. Instituting strong password policies and ensuring that your firewalls and system software receive regular software updates can make a huge difference.

But anti-virus software isn’t enough. For enhanced protection, retain the services of a managed IT provider. A managed IT services provider can monitor your network 24/7, serving to detect, prevent, and eliminate cyber threats.

ISG: Your Cybersecurity Partner

When you choose ISG as your managed IT services provider, you gain a partner that never stops protecting your business and your data against cyberattacks. We’ll assess your network, strengthen weaknesses and vulnerabilities, and reduce the risks of data loss. Additionally, we’ll help you set up a data recovery solution and secure collaboration so you can gain peace of mind from knowing you’ll be able to recover from any loss or damage.

Contact us today to create a plan for managed backup and data recovery from ISG for comprehensive protection.

HPE Platinum Partner
Written in Partnership with Hewlett-Packard Enterprise

Business IT Guide: Keeping Users Productive & Happy

IT solutions and software are essential for businesses to maximize productivity and streamline operations. However, it is very common that new technologies hinder productivity when not correctly implemented, and lagging, inefficient systems can slow operations.

Here’s how you can keep users happy and productive by providing essential support, tools, and processes.

increasing IT productivity

The Critical Importance of Enabling Workers to Be Productive 

With the business world’s tech solutions constantly expanding, businesses are becoming leaner and more efficient than ever. As a result, IT solutions enable companies to operate at record-breaking speeds while increasing the quality of the output.

However, while IT solutions can be incredibly beneficial for businesses, they can have a steep learning curve, and downtime caused by tech slowdowns can result in major profit losses.

If employees spend countless hours per day trying to understand how to use a new system properly or waiting for lagging systems, this can lead to decreased productivity and employee happiness.

Leading solutions like Microsoft 365 enable teams to remain connected and up to speed. Enabling your team with the right solutions, including software and hardware, is critical to your organization’s success. 

When and Why to Offload User Support to a Third Party

When internal IT departments can’t keep up with support tickets or need to focus attention on other projects, it may be time to offload user support to a third party.

Another common situation is that business managers and other higher-ups get tied up in IT problems when their time could be better spent focusing on other areas of the business.

Outsourcing user support is a cost-effective way to maintain fast, high-quality IT systems and keep productivity up.

A third-party IT provider can not only help you solve problems when they arise, but they can also help you choose the best IT tools for the greatest efficiency in your team, and implement those solutions and provide user training.

Not all employees will be equally tech-savvy. If a business finds that productivity decreases when they’re trying to implement or manage a new IT solution, it may be time to bring in a team of professionals to help manage these new solutions. And if communication, productivity, and employee satisfaction are stagnant or decreasing, getting the input of IT experts with experience in your industry can help turn things around.

The Goal of Lifecycle Management

Lifecycle management is the process of managing the complete lifecycle of a tech system. It not only covers purchasing and installing new hardware, but it also manages decommissioning or upgrading existing systems to meet current needs, implementing solutions that are long-lasting and scalable, and considering long-term equipment needs.

Working with a company that can provide you with 360-degree solutions, from installation all the way through to maintenance and decommissioning, can significantly benefit a business through savings in both costs and time.

With the right lifecycle management for your IT infrastructure, you can reduce costs and avoid disastrous events that leave you with equipment that’s all down at the same time.

User Training and Self-Help

When businesses implement new IT solutions, there must be a level of training for all employees.

This training should inform employees to gain knowledge of the new system and how they can access help themselves through services such as IT support and online chat support.

ISG’s Service Desk allows employees to reach out throughout the day and get help from certified engineers to assist with any tech-related problem they experience.

Top-Rated IT Services Keep Your Business Flowing

For companies to remain competitive, they need business-optimizing IT solutions.

ISG Technology understands that, while it is essential to streamline business with IT solutions, there is a learning curve to overcome before productivity increases. We’re here to make your day-to-day life as easy as possible, from implementation to employee training to support.

Through services such as ISG’s service desk and M365 offerings, companies have IT help desk solutions and IT support to mitigate issues that may occur in downtime and productivity. 

Work with ISG Tech for professional, reliable IT solutions that keep your company moving and your employees happy.

Cybersecurity Lingo Every C-Level Executive Should Know

Businesses face various security threats, including ransomware, phishing attacks, computer viruses, and more. With these security threats increasing, managed security services are no longer a luxury—they’re a necessity.

Before business owners and executives can fully understand the advantages of managed security, they need to understand some basic IT security terms. Here’s our glossary of basic cybersecurity terms executives should know:

glossary of cybersecurity terms

Business Cybersecurity Basics

  • Cybersecurity – the protection of computers, networks, and infrastructures from digital threats and risks.
  • BYOD – “Bring Your Own Device,” a business policy that allows or requires employees to use their own devices instead of company-provided ones, that can impact cybersecurity.
  • Infrastructure – the physical and organizational assets and framework comprising an entity. In IT, infrastructure includes hardware and equipment like monitors and servers; software; and organizational processes.
  • Network – a group of computers that are digitally connected to enable communication, file sharing, and other data transmissions. Types of networks can include Local Area Networks (LAN), Wide Area Networks (WAN), and many others.
  • Managed IT Services – IT services that provide continual support, generally on a monthly payment plan, to proactively manage IT reliability, infrastructure, and security.
  • Managed Service Provider (MSP) – an IT provider that offers managed services.

Risks, Threats, & Vulnerabilities

  • Threat – an individual or event that has the potential to negatively affect your systems.
  • Vulnerability – a weakness in your security that can be exploited or penetrated.
  • Risk – the probability that your IT will be compromised due to threats, vulnerabilities, etc.
  • Cyber Attack – a deliberate attempt by an individual or group to breach an organization’s network or infrastructure to steal or erase data, cause disruptions, or otherwise cause harm.
  • Data Breach – when an unauthorized user gains access to restricted data. Data breaches are often caused by cyber attacks, but they may also be caused by vulnerabilities in systems or software which can then be exploited.

Types of Cyber Attacks

  • Malware – any malicious software that is harmful to a network, system, or user.
  • Ransomware – a type of malware that blocks access to a system or data until a ransom is paid.
  • Phishing – a type of cyber attack, often in the form of an email, that attempts to manipulate a recipient into giving up personal or financial information.
  • Spear Phishing – a targeted phishing attack where the attacker uses specific information about the victim, such as place of work, interests, or organizations they do business with, to manipulate the victim into giving up information.
  • Virus – a malicious computer program that replicates itself to “infect” other programs after it is triggered by a bad actor.
  • Worm – a piece of malware that self-replicates to infect other programs automatically once it gains access to a computer.
  • Botnet – a network of computers that have been infected with malware and is controlled by a bad actor. A botnet can be used to send a large amount of traffic in a DDoS attack.
  • DDoS Attack- a “Distributed Denial of Service” attack uses a botnet to bombard a website with a huge number of requests in order to to slow or crash the website.
  • Trojan Horse – malware that exploits a “back door” to gain remote access to a computer.
  • Spyware – malware that operates in the background to collect information such as keystrokes, login credentials, and other data, undetected by the user.

Security Tools, Services & Defenses

  • VPN – a Virtual Private Network (VPN) creates a private network on a public internet connection by encrypting your data.
  • Firewall – a network security tool that monitors traffic and prevents unauthorized access based on a set of instructions.
  • Multi-Factor Authentication (MFA) – a password protection tool that requires two or more forms of authentication before allowing a user to log in.
  • Cloud Computing – an umbrella term pertaining to services, products, and platforms hosted on a secure remote server.
  • Security Framework – a set of standards that serves as a structure or guide for security, such as NIST.
  • Threat Detection & Response – the process of monitoring systems to detect and respond to threats.
  • Pen Testing – penetration testing evaluates an organization’s vulnerabilities, generally by attempting to “hack” their network to explore what weaknesses cyber criminals might be able to exploit.
  • Endpoint Protection – security designed to protect endpoints in a network—devices such as computers and mobile devices where users can access the network. This becomes especially important in a remote network, where endpoints may be spread out rather than located in the same physical location.
  • DNS Protection – Domain Name System protection can blacklist potentially dangerous websites, advertisements, and malware to prevent you from being exposed to risks.
  • Managed Protection & Response – a managed security service that proactively searches for vulnerabilities, potential breaches, and suspicious activity and works to remediate them.
  • SIEM – Security Information and Event Management combines security information management and security event management by analyzing security threats in real time.

Digitally Protecting Your Business

ISG Technology is proud to help businesses with their IT support needs by providing 24/7 network monitoring, real-time alerts and notifications, infrastructure maintenance, and more. We make security simple through our Managed Security offering, which mitigates business security risks by utilizing the most advanced cybersecurity tools and practices to protect your company.

Contact us today to protect your business from cyber threats and gain complete confidence in your security.

Skyrocketing Productivity and Innovation

In 2020, Deloitte’s CIO Insider uncovered trends that point to a shift in the IT operating model of successful companies. Instead of viewing IT services as a line-item budget expense, they’ve started viewing managed IT services as technology investments. By selecting the right MSP, executives drive ROI, increase productivity and innovation, and reduce overall costs.

IT & Employee Roles 

In specific industries, employees take on a lot of the technology pressures to keep things moving. IT management is a significant part of any company, and with so many options out there, it can be hard to decide how much to outsource and when to do it.

At one time, it made sense for employees to manage IT issues, especially when the only other option was building or adding to an onsite IT team. In today’s hybrid IT environments, companies must quickly create, deploy, and manage dynamic environments. As a result, many of them are overworked, face alert fatigue for those with IT teams, and use staff from other departments to put the company at risk. When the IT staff is without adequate support, they may be unable to keep their tech skills up-to-date and therefore resort to delegating responsibilities that require their expertise and certifications. 

Managed IT services answer those who don’t know where they stand on outsourcing their business’s tech needs. This service allows clients to choose exactly what type of help they need from an MSP — whether that means project management or cybersecurity enhancements — then it lets them tailor the rest according to their own specific needs. They do so without hiring new staff members in-house. As a result, it not only saves time but also boosts productivity and morale.

Organizational Transformation Through Change Management

By focusing on the cost-per-hour of IT services and line-item cost of software or services, and not the larger organization, business leaders miss out on several key benefits directly related to productivity and innovation. 

For example, when downtime is unavoidable, IT professionals should be able to provide programmers with the ability to create these programs elsewhere. By doing so, they can continue working even when something goes wrong during development. If business leaders rely on the old “break then fix IT” model, the business will grind to a halt.

Downtime is costly: It’s estimated that mid-market companies lose $5600 per minute when IT systems fail. Businesses and their teams deserve proactive servicing from an IT services and technology consulting partner who has the capability of anticipating possible disruptions — rather than reactive repair work after something falls apart.

Change Management with Business 365

Since 2017, Office 365 has been helping businesses improve operations with various features: a service health dashboard, Microsoft Teams, Office 365 Groups, enterprise security, and more. 

Office 365 provides web-enabled access to critical business resources in today’s virtual and remote environments, improving response times, productivity rates, and successful change management. 

It also helps businesses leverage critical members of the organization’s IT team to tackle everyday tasks and work through digital transformation issues. By working with your MSP and installing Office 365, businesses can boost productivity and operational efficiency. To learn more about managed IT services and the direct impact on boosting business productivity and innovation, contact ISG Technology today.

Making Data Disasters a Thing of the Past

Be prepared for anything with managed IT services and data recovery.

Many small to medium-sized businesses don’t put a lot of emphasis on preparing for data disasters, figuring it’s too much bother or that it’s unlikely a data disaster will happen to them. 

For the unprepared, a data disaster is a matter of if, not when. Whether it’s from a hardware failure, a targeted security breach, a natural disaster that physically destroys your server, or a simple human error by an employee, your data is vulnerable to loss or theft. 

No matter what size business you have, you need a plan that covers business continuity, disaster recovery, and data backup. Here’s what you need to know to disaster-proof your data and your business. 

Why you need to plan for business continuity now, not later

One incident of unplanned downtime could spell the end for a business that doesn’t have a generous emergency budget to fall back on. Downtime can cost hundreds or even thousands of dollars per minute, and that’s just in terms of lost sales and lost productivity. There’s also the blow it deals to your brand’s image and reputation and the impact that it has on customer retention. 

The best time to figure out what to do in the event of unplanned downtime is before it ever happens. That’s why you need to have your business continuity plan, which outlines what you’ll do to keep the business running in the event of a data disaster, in place now. 

The essential elements of disaster recovery 

A good business continuity plan will include disaster recovery. Two metrics that form the basis of your disaster recovery are your recovery time objective (RTO) and recovery point objective (RPO). 

Your RTO is the maximum length of time your operations can tolerate being down after a failure or disaster. For example, if your RTO is 30 minutes, that means your systems have to come back online after a disaster within 30 minutes for recovery to proceed in a way that is acceptable or “tolerable” in terms of cost. 

Your RPO is the time between when your last good data set was available and when the disaster or failure occurred. Establishing an RPO helps ensure that the data that is recovered after a disaster is as up-to-date as possible. It also defines how often you should back up your data. For example, if your RPO is one hour, then you should back up your data every hour. 

The 3-2-1 backup rule and why you need it

To recap, your business continuity plan sets out what you’ll do in the event of a data disaster, and establishes your parameters for disaster recovery, including your RTO and your RPO. 

That just leaves your data backup. One of the simplest ways to protect your data is by utilizing the 3-2-1 Backup Rule.

What is the 3-2-1 Backup Rule?

The 3-2-1 Backup Rule was established by Peter Krogh, and is centered around the idea of keeping data safe through multiple backups of that data. Essentially, you should always keep three copies of your data, two copies that are local but on different mediums or devices, and one copy that is off-site.

As an example, say you have a list of clients that you keep on your work computer. That’s one copy. Then you have that same list of clients on an external hard drive that you use to backup your computer. That’s the other localized copy of your client list, but on a separate device. On top of your personal hard drive, you have an online backup solution that constantly uploads your data to an off-site data center. This is your third copy, found off-site.

If something were to happen to your external hard drive or the off-site data center, you would still have your client list on your personal computer, and vice versa.

How you can survive a data disaster

Given how essential data backup and data recovery is to disaster-proofing your business, you might leave it to the experts by using managed IT services. 

ISG’s Managed Backup and Data Recovery plans have you covered. We take care of your data backup and your data replication so you can enjoy peace of mind knowing that data disasters are a thing of the past. Get Managed Backup and Data Recovery from ISG for comprehensive protection for your business.

Introducing Webinars in Microsoft Teams: Easy, professional webinars to engage customers

Over the last year, we have found new ways to create engaging virtual experiences at work. We’ve transformed spaces in our homes to offices, developed new skillsets for remote collaboration, and in some cases, adopted new technology to get work done. I often hear from our customers about the burden of using different tools to accomplish similar tasks at work. This is one of the reasons I’m excited to announce new innovations in Microsoft Teams that give you more ways to use the tool you rely on every day for internal collaboration and meetings, now for webinars and external events. 

Beginning this week, Webinarsand PowerPoint Liveare generally available in Microsoft Teams. Additionally, Presenter mode will begin to roll out later in May. With these capabilities, you have new ways to deliver polished, professional presentations in meetings of all sizes, from small internal meetings to large customer-facing webinars and events—all from a single application. 

What’s even better? You don’t need to purchase a new license or product. These new capabilities are included in many of the Office and Microsoft 365 plans your organization uses today1. There are no hidden costs or charges for overage fees with plans that include these capabilities—period. 

Full-featured webinars for rich customer engagements 

Now you can organize and hold interactive webinars for up to 1,000 attendees with Teams. Use end-to-end webinar support that’s as simple as setting up a Teams meeting—including custom registration pages and attendee emails, rich presentation options, host controls, such as the ability to disable attendee chat and video, and post-event reporting to understand participation and to follow up with attendees. 

Attendee registration page inside of Teams

If you need to reach more than 1,000 attendees, Teams meetings can seamlessly scale to accommodate a 10,000-person view-only broadcast experience. During this time of increased remote work, we’ve expanded the attendee limit to 20,000 through the end of this year. 

Everyone can present like a pro 

With PowerPoint Live and Presenter mode in Microsoft Teams, anyone can deliver more impactful and engaging presentations to show up in a more polished and professional way with your audience. 

By bringing together Microsoft’s rich history with presenter experiences in PowerPoint and the collaboration power of Teams, presenters can feel more confident and capable during online presentations. You can view upcoming slides, notes, meeting chat, and the audience in a single view while presenting. 

PowerPoint slide presenter view shown during a Teams meeting

Meanwhile, attendees can personalize their experience by privately navigating the content at their own pace or using high contrast mode and screen readers to make content accessible. Coming soon, slide translation capabilities allow attendees to select their native language and automatically have slides translated for them—without changing the view for other attendees. 

Slide translation capabilities

Presenter mode empowers presenters to customize how their video feed and content appear to the audience. The first of three options, Standout mode, shows the speaker’s video feed as a silhouette in front of the shared content; Reporter mode shows content as a visual aid above the speaker’s shoulder, similar to a news broadcast; and Side-by-side mode shows presenter’s video feed alongside their content as they present. Standout mode will be available later in May, and Reporter and Side-by-side will roll out shortly after. 

Speaker shown in three layouts view with content

Continue to engage with attendees after your webinar 

A webinar is just one touchpoint in your customer engagement efforts. After the event ends, easily access reporting to bring attendee information into your customer relationship management (CRM) applications for lead management and follow-up. 

And, beginning this month, Microsoft Dynamics 365 Marketing customers can export attendee data directly from Teams to automatically create campaigns and customer journeys for ongoing nurture streams. The Microsoft Teams and Microsoft Dynamics 365 Marketing integration gives webinar hosts more ways to drive engagement, increase conversion, and build loyalty with your attendees. 

Export contacts from Teams to Dynamics 365 Marketing

Not sure how to deliver your next webinar or event? We can help 

Customers like Junior Achievement, Coldwell Banker, and the Consumer Technology Association are using Teams for virtual events—from community building townhalls, to state-of-the-market webinars, to the world’s largest tradeshow. 

We know that technology is just one piece of the solution. Microsoft services like the Live Events Assistance Program help customers set up, manage, and deliver events spanning from townhalls to webinars and everything in between. Microsoft Consulting Services for Virtual Events provide strategy and delivery support for organizations that want to move their large conferences and custom events online. And Microsoft trusted partners provide solutions to envision, develop, integrate, and deliver your virtual event at any size. 

Get started with Webinars in Microsoft Teams today 

Since the new webinar capabilities are already included in many of the Office and Microsoft 365 plans your organization uses today1, there’s no reason to not start using them now. 

Learn more about how to use these new capabilities in Microsoft Teams with this Webinars quick start guide and PowerPoint Live overview

1These new capabilities will be available in Microsoft 365 E3/E5, Microsoft 365 A3/A5, and Microsoft 365 Government G3/G5 plans. Microsoft 365 Business Standard and Microsoft 365 Business Premium plans will include all the features above for up to 300 attendees. And for the rest of 2021, we are offering a promotional period where all Teams users can try the features with their existing subscription. 

7 tips for safe online meetings and collaboration with Microsoft Teams

Remote and hybrid work has become the new norm for many employees across the globe as day-to-day collaboration continues to be accomplished virtually. With this shift to online communication, how can you ensure that you’re collaborating safely? 

Queue Microsoft Teams! Whether you’re hosting virtual meetings, carrying out daily group and 1:1 chat, sharing documents, or coauthoring in a document in real-time – Teams enables safe and secure collaboration! 

Tip 1: Control who can join your Microsoft Teams meetings directly and present 

Meeting organizers can change participant settings for a specific meeting through the Meeting options web page. In Teams, go to your Calendar, select a meeting, and then select Meeting options. From here you can determine settings like who needs to be admitted to the meeting and who can bypass the lobby to join it directly. Additionally, you can decide which participants are able to join with the presenter role to present out content and who should join as standard attendees. Another helpful control for large meetings is the ability to prevent attendees from unmuting themselves – this is particularly useful when the meeting will be led by specific participants while the rest of the audience will be listening in. Note that your organization controls the default participant settings. 


Tip 2: Minimize Teams meeting disruptions by muting individual or all meeting attendees 

In order to prevent meeting disruptions, intentional or accidental, as a meeting organizer you have the ability to mute individual attendees or all meeting attendees. If an attendee happens to leave their microphone unmuted while being away, you can easily mute that participant from the participant pane. During large meetings led by designated speakers, such as a town hall or lecture, the ability to mute all attendees ensures your presenters won’t be accidentally interrupted. 


Tip 3: Determine who can present content or share their screen in your Teams meeting 

As the meeting organizer, you can determine who has the ability to present out content or share their screen within the meeting. Prior to the meeting start, we discussed above how this can be accomplished via Meeting options. Once your meeting has begun, you can select a participant via the participant pane to determine whether they have the presenter role or are a standard attendee. This can be especially useful when you have outside participants attending your meeting who may only need the presenter role temporarily. 


Tip 4: End your Teams meeting for everyone in attendance at once 

As the meeting organizer, sometimes the meeting needs to end at your discretion without allowing participants to remain. Ending a meeting for all attendees is often applicable in large-meeting settings such as a town hall, lecture, or webinar class to ensure attendees don’t remain in the meeting. Once a meeting has wrapped up, instead of clicking Leave, select the dropdown located next to it and click End Meeting. You can also access this by going into your meeting controls, click more options (…) , and select End Meeting. This will end and close the meeting for everyone in attendance. 


Tip 5: Create a team with increased security 

If any of the content stored or discussed within the team may be considered business sensitive, such as financial details or classified project information, it’s best practice to apply increased protections to that team to ensure the content security. This can be accomplished by creating a new team and applying an IT-created sensitivity label. When applying a sensitivity label to your team, it automatically applies the configured protections to the team. 

When creating a new team, on the sensitivity and privacy pane select the dropdown under Sensitivity to select an IT-created sensitivity label to apply to the team. As a reminder, it’s always best to check with your organization or IT department on how sensitive business information should be stored. 


Tip 6: Create a private channel 

Sometimes you need to share sensitive information within a team to specified team members only, such as project details or strategic planning, that doesn’t require holistic team protection. Rather than creating a new team, you can create a private channel within an existing team that is only accessible to designated members. This is a great way to provide a security layer to protect sensitive business information without creating a new team. 

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 7 tips for safe online meetings and collaboration with Microsoft Teams

To create a private channel, go to the team and choose more options (…) and select Add channel. After providing a name and description, under Privacy select the dropdown arrow to specify the channel is Private – Accessible only to a specific group of people within the team. Once created, you can add additional private channel owners and up to 250 members. As a reminder, it’s always best to check with your organization or IT department on how sensitive business information should be stored. 

Tip 7: Help protect sensitive data in Teams 

Microsoft Teams supports data protection policies to help protect sensitive information from being accidentally or inadvertently shared. When collaborating in a Teams 1:1 or channel chat, you may have a message return as blocked if that message contains information that meets your organization’s sensitive information policy. 

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 7 tips for safe online meetings and collaboration with Microsoft Teams

If your message is blocked, within that blocked message you may see a clickable link that says What can I do? If you click that link, a helpfully policy tip created by your organization will display educating you on why content within that message is considered business sensitive. Policy tips are designed to help the sender understand why certain content is considered business sensitive or is best practice not to share. 



We hope that these safe online collaboration tips will help you remain productive while having the confidence you’re remaining secure.