We’ve spent a lot of time on this blog discussing what ISG’s services can do for you, as well as what kinds of specific problems we can fix. We’ve even done an opinion piece here and there about current trends within IT. What we haven’t done so far is explain what kind of a company we are on a more personal level.
As a modern company, it’s really important to us that you not only understand what we do, but who we are. In an effort to fully introduce ourselves to you, we’d like to explain the three guiding principles that drive our company’s innovation each and every day: people, technology and service.
“People come first.”
When it comes to business, even the business of technology and machines, people come first. When we’re considering initiating a business relationship with a company, the first thing we do is try to fully understand the people who work there.
The reason we do this is simple: We can’t figure out how to fix your problem if we don’t know anything about who you are and what you need from us.
For the average managed services provider, solving an issue starts with what the MSP can do to fix the problem, followed by how the company is specifically going to solve it and finally finishing with why that particular situation was a problem in the first place. While this gets the job done most of the time, we at ISG think these companies have it backwards.
We begin our problem analysis by first figuring out why this obstacle is in your way. Starting here works better because it allows us to fully understand all aspects of your particular situation, without coming in with any preconceived notions. After this, we begin to work on how we’re going to fix the problem, followed by a full and detailed investigation into what the actual problem is.
What this means is that you can rest assured ISG will solve the problem you’re actually having, and not the one you think you’re experiencing. While you may think you need simple malware removal – something ISG could easily provide for you – it may turn out that you actually need comprehensive firewall protection services. By figuring out why a situation is a problem for you first, we can diagnose the root cause of your dilemma and provide a solution based on your company’s specific needs.
Technology is evolving at a truly remarkable rate. The Pew Research Center found that in 2015, about 68 percent of American adults owned a smartphone. In 2011, that number was closer to 35 percent. In four short years, smartphone usage had almost doubled, showing how fully technology has been integrated into our everyday lives.
Technology is everywhere, and with around 84 percent of your American clients identifying as Internet users, being on the forefront of this revolution is absolutely vital to stay profitable. That being said, keeping up with the latest and greatest in technological innovation is extremely hard when you’re trying to run a business.
To anyone working outside of IT, something like server virtualization can sound like magic. Just wrapping your head around the concept of fitting multiple, virtual machines on a single server can be impossible if you don’t understand the finely tuned technology behind it.
Thankfully, our team of highly trained tech wizards can make this magically complex technology simple and easy to comprehend. With ISG, you can rest assured that you’re getting the technology your business needs, from experts who truly understand it.
Although you obviously want a cursory understanding of the technology you’re investing in, we know that you want IT solutions to just work. You don’t want your business goals to be hampered by constantly having to figure out what’s going wrong with the services provided to you, and as such, ISG has always been focused on providing a quality service to all of our clients.
Whether it’s disaster recovery services, or even online backup of your mission-critical data, we value giving the businesses we work with the best product we can. Investing in ISG is investing in consistency, and nothing is more important to us than making sure your IT problems get solved as efficiently and as effectively as possible.
If you’d like to learn how ISG can help bring your business to the next level, make sure to check out the list of managed services we offer on our homepage.