In 2020, Deloitte’s CIO Insider uncovered trends that point to a shift in the IT operating model of successful companies. Instead of viewing IT services as a line-item budget expense, they’ve started viewing managed IT services as technology investments. By selecting the right MSP, executives drive ROI, increase productivity and innovation, and reduce overall costs.

IT & Employee Roles 

In specific industries, employees take on a lot of the technology pressures to keep things moving. IT management is a significant part of any company, and with so many options out there, it can be hard to decide how much to outsource and when to do it.

At one time, it made sense for employees to manage IT issues, especially when the only other option was building or adding to an onsite IT team. In today’s hybrid IT environments, companies must quickly create, deploy, and manage dynamic environments. As a result, many of them are overworked, face alert fatigue for those with IT teams, and use staff from other departments to put the company at risk. When the IT staff is without adequate support, they may be unable to keep their tech skills up-to-date and therefore resort to delegating responsibilities that require their expertise and certifications. 

Managed IT services answer those who don’t know where they stand on outsourcing their business’s tech needs. This service allows clients to choose exactly what type of help they need from an MSP — whether that means project management or cybersecurity enhancements — then it lets them tailor the rest according to their own specific needs. They do so without hiring new staff members in-house. As a result, it not only saves time but also boosts productivity and morale.

Organizational Transformation Through Change Management

By focusing on the cost-per-hour of IT services and line-item cost of software or services, and not the larger organization, business leaders miss out on several key benefits directly related to productivity and innovation. 

For example, when downtime is unavoidable, IT professionals should be able to provide programmers with the ability to create these programs elsewhere. By doing so, they can continue working even when something goes wrong during development. If business leaders rely on the old “break then fix IT” model, the business will grind to a halt.

Downtime is costly: It’s estimated that mid-market companies lose $5600 per minute when IT systems fail. Businesses and their teams deserve proactive servicing from an IT services and technology consulting partner who has the capability of anticipating possible disruptions — rather than reactive repair work after something falls apart.

Change Management with Business 365

Since 2017, Office 365 has been helping businesses improve operations with various features: a service health dashboard, Microsoft Teams, Office 365 Groups, enterprise security, and more. 

Office 365 provides web-enabled access to critical business resources in today’s virtual and remote environments, improving response times, productivity rates, and successful change management. 

It also helps businesses leverage critical members of the organization’s IT team to tackle everyday tasks and work through digital transformation issues. By working with your MSP and installing Office 365, businesses can boost productivity and operational efficiency. To learn more about managed IT services and the direct impact on boosting business productivity and innovation, contact ISG Technology today.