Keeping IT Systems Up & Running in Mid-Market Companies

Maintaining your IT infrastructure is essential to your company’s day-to-day functions. If an essential part of your system goes down, your business will grind to a halt. And downtime is expensive: mid-size companies lose around $5600 per minute when their IT systems fail.

Downtime also affects your reputation with consumers. Any time they cannot reach you, they leave with a negative impression, which they’ll remember the next time it comes to choosing between you and your competitors.

Proactive IT maintenance is the solution to preventing IT breakdowns. When you make your IT infrastructure a priority from the start, you minimize downtime and streamline customer interactions.

Best IT Practices for Managing Your IT Infrastructure

Keeping your IT infrastructure well maintained requires constant vigilance and a variety of regular responsibilities. To ensure your system runs smoothly and consistently, you’ll need to:

  • Maintain security: Check for suspicious activity, install updates, monitor password use, and test the security system. 
  • Replace outdated and defective hardware: Old computers and other hardware components are inefficient and costly to maintain. 
  • Carry out backup maintenance: Verify your backups, watch for backup notifications, and monitor for errors to keep your system viable.
  • Maintain software purchases and updates: Ensure that patches and updates are applied automatically as soon as they’re released for the best performance and security.
  • Monitor data storage and bandwidth: If your storage fills up or your bandwidth becomes overloaded, this will lead to significant slowdowns.

This list is not exhaustive; the comprehensive list of necessary IT tasks for successful infrastructure maintenance is long and often complicated, but these are basic practices every business can start with.

The Critical Importance of Proactivity

The goal of all this monitoring and maintenance is to prevent issues before they happen through proactive measures.

Using a preventative strategy instead of merely reacting to issues and slowdowns after they occur saves you time and money. Although everyone comes across a situation that requires a little IT help every now and then, in the ideal situation, you don’t even have to call your IT provider for support because they keep your systems moving behind the scenes.

Transitioning from a Reactive to a Proactive Approach

A reactive approach looks like this: You run into an IT problem that shuts down part of your operations, you call a break/fix provider, they help you remotely or make their way to your office—maybe immediately, but maybe taking several hours to get there—and they fix your problem. Then they send you an invoice for an amount that wasn’t disclosed beforehand, and the process repeats the next time you face an issue, and the next, and the next.

The whole process is unreliable, often expensive and slow, and definitely inefficient because it slows productivity while your employees are waiting for the problem to be fixed.

A proactive approach looks like this: Your systems are always up and running.

That’s pretty much it! But that’s because your IT team has taken the steps to implement IT systems that can support your operations fully, monitoring systems that alert them when there’s suspicious activity or potential vulnerabilities so they can patch them before they cause problems, and long-term strategies that plan for updates and improvements as your business grows and technology evolves.

Transitioning to a proactive approach to IT can be as simple as changing your IT provider. It does require adjusting your budget to account for continual monitoring and support, but it saves you money in the long run because there are no unpredictable costs involved: users switching to managed IT services actually save money, sometimes as much as 25% of their previous IT maintenance costs. You benefit from a more efficient system and improve your bottom line at the same time.

If your internal IT department isn’t taking a proactive approach through monitoring, long-term strategizing, and more, it may be time to consider hiring outside experts to help your team set up the right solutions.

Utilizing ITIL for Your Baseline IT Strategy

ITIL, or the Information Technology Infrastructure Library, is a compilation of best practices for IT service management and processes. Whoever runs your IT needs to be up to date on ITIL and use it to create a stable IT environment that can adapt to your company’s changing needs.

ITIL contains the expertise of IT professionals around the world and applies to nearly every industry. IT specialists consider it the most comprehensive guide to IT management. It includes best practices for:

  • IT service management
  • IT asset management
  • Driving stakeholder value
  • Aligning IT strategies with business goals
  • Optimizing all-around IT performance

The ITIL is a great place to start when it comes to optimizing your systems for uptime and creating your information technology strategy.

The Best Strategy for Smooth Day-to-Day IT

Working with professionals who provide managed network services is the best way to proactively and consistently keep your IT systems up and running. 

ISG is a leader in managed IT services. We bring our expertise to your IT infrastructure and software to ensure you avoid costly downtime and benefit from the latest technology.

ISG also has a sophisticated team of certified engineers who keep your infrastructure in top shape—including your server, routers, firewall, SANS, and access points. The best talent in the industry is on call for your business.

Keep your IT in top shape by using ISG Technology’s managed network services. Contact us today to get started.

Making Technology a Strategic Differentiator in Your Mid-Sized Business

In a business world where companies face fierce competition and operate on razor-thin margins, any advantage helps. Today, technology is consistently the biggest strategic differentiator that businesses can use to get ahead, operate more productively, and ultimately become more profitable.

The dilemma is that many businesses don’t know how to use technology efficiently to optimize on the possibilities it opens up.

Learning to utilize technology effectively in your business is the key to reaching your company’s full potential.

Challenges of Mid-Market IT Operations

Mid-market businesses in particular face distinct challenges. For instance, some common issues many mid-market companies share include:

  • No dedicated IT department or IT professional on staff: As smaller companies grow, they often don’t prioritize growing their IT resources to match the needs of the company. This leads to a lack of a dedicated IT team to lead the way in optimizing technology for business growth.
  • The CFO taking on the role of CIO: Similar to the above point, when businesses grow without expanding IT resources as well, it often leads to other team members or leadership inheriting the role of IT decision-maker. Not only does this distract from your staff’s main responsibilities, it means you don’t have the specialized personnel or knowledge needed to make the most beneficial IT decisions.
  • No specialized cybersecurity strategy: By 2025, cyber attacks will cost the world $10.5 trillion annually. Mid-market companies that don’t prioritize IT are usually either extremely underprepared for a cyber attack or are using security protocols that actually inhibit user experience and your team’s productivity.
  • Balancing long-term strategy with immediate needs: Without a dedicated CIO planning for the future while ensuring smooth IT operations in the present, any IT support you do have will likely be focused on putting out fires as they appear. A strategic IT structure will both prevent issues now and set you up for long-term success, but that’s hard to get in place when you have limited resources that are already focused on merely trying to keep up with breaks as they happen.

When struggling to deal with the above challenges, companies expose themselves to considerable risk.

Lack of a certified IT professional on staff gives workers few options when an IT problem arises. Most solutions are band aids that don’t protect or improve the company long term. The CFO is forced to split time trying to fulfill a CIO role. And, not having the resources to focus on security, companies make critical mistakes in their IT security protocols that cost them time, efficiency, and in the case of an attack, money.

Winning Companies Embracing Tech

Companies must review and plan for IT security to ensure their long-term growth and stability. Creating a plan with the proper solutions will make the company more efficient and minimize workers’ downtime caused by IT issues. Mid-market companies only have to look to their peers in the marketplace to see how an effective IT solution creates growth.

Companies such as Oak Street Health, Avant, and Adpushup are making great strides in the marketplace with their unique IT solutions.

  • Oak Street Health, a primary care center, incorporates IT into its healthcare model through an in-house data platform that informs patient care, which follows a “managed care” model for older patients and incentivizes higher quality care.
  • Avant is a private online borrowing company that offers loans for middle-class buyers. What sets Avant apart from competitors is its algorithmic, data-driven processes that continually optimize processes and encourage improvements.
  • Finally, ADpushup revolutionized digital marketing with its ad revenue optimization platform.

All three companies have experienced exponential growth by embracing digital transformation. But they aren’t the only industries benefiting from increased use of cutting-edge technology. Manufacturing companies are facing an industry revolution due to advancements in robotics, automation, and 3D printing, and other industries are close behind in the digital transformation trend.

The success of these frontrunners and other businesses embracing technology should be an indicator of other companies in the marketplace’s future.

Prioritizing Proactivity

Business leaders know that the best way to solve problems is to prevent them before they happen. Being proactive in your approach to IT and cybersecurity should be mission-critical in this increasingly digital world.

To keep your business running without disruptions, it’s important to monitor threats proactively and install appropriate solutions for your business needs. While your competitors struggle with understanding their IT landscape, you can focus on growing and scaling your business without the concern of attack.

The Power of Strategic Planning with a vCIO

To best equip your company for success, you need to have a strong IT strategy that utilizes all the tools available to you. Consulting with a vCIO who provides individualized IT consulting is key to your business security and success.

Your vCIO will share expert industry advice and solutions designed to give your company the competitive edge it needs to differentiate and avoid costly risks.

To find a vCIO specializing in your industry, contact us at ISG Technology today.

ISG Technology and Twin Valley Communications Aligning Services to Help Businesses Adapt to Pandemic

Twin Valley Management, an Overland Park, Kansas-based holding company for Twin Valley and ISG Technology, is announcing its plan to improve the technological capabilities of organizations in underserved areas of North Central Kansas. Twin Valley Communications is among the largest privately-held telecommunications companies in Kansas and ISG Technology is a leader in IT cloud & managed services in Kansas, Oklahoma, and Missouri.

This comes on the heels of Twin Valley being awarded $1.3 million of CARES Act and Connectivity Emergency Response grant dollars. Additional investment by Twin Valley of almost $900,000 has been committed to deploy a combination of fiber to the premise & fixed wireless broadband services. Twin Valley Communications will also utilize the CBRS spectrum that it won at auction.

President and CEO of ISG and Twin Valley, Ben Foster stated, “There are so many businesses, schools, hospitals and local governments in these areas that simply don’t have access to the broadband needed to enable things like remote work, virtual healthcare and distance learning. We’re trying to fix that.”

Foster continued to talk about their strategy to combine Twin Valley’s broadband services with ISG’s suite of managed IT services and its data center offering to provide a complete technology solution for organizations in rural areas. “Unfortunately, many businesses spend countless hours stuck in the middle of a blame game when issues arise. The ISP points the finger at the IT provider and vice versa. When we deliver bundled connectivity and IT, the client knows who to call. We see a massive opportunity to create new value in the fiber-optic broadband, managed IT & cloud services space.”

The companies are focused on helping businesses in these areas adapt to the changing work environment the pandemic has created. Bringing together broadband and managed IT services allows companies to stay connected and focus on their core business.

In addition to providing Gigabit service to businesses and households in cities that are covered by the 15-mile fiber optic cable build-out – hundreds of households will have fixed wireless broadband speeds up to 100 megabits/second. This infrastructure will pass through multiple cities and will provide the foundation for future investment and even faster connections.

Webinar: Strengthen Security Ops & Tackle Threats

By now you know that Covid-19 has expanded the attack surface, making businesses across the globe more vulnerable to attacks via remote workforces and security policies built on the fly. You also know that a layered security approach is the solution. 

But what does a complete security strategy entail? How do you know what layers to add? And how do you get there?

In this webinar, Lane Roush, Vice President of Pre-Sales Systems Engineering for Arctic Wolf, utilizes his 20+ years of experience in IT infrastructure, storage, compute, networking and security to layout a more cost effective way of layering your security strategy.

What You’ll Learn:

  • How to strengthen your security operations
  • What the NIST Cybersecurity framework is and how to complete it
  • Tackling a hybrid-remote workforce during COVID-19
  • How ISG + Arctic Wolf can help

Who Should Watch?

Business and IT leaders who are responsible for business continuity, disaster recovery and data protection.

Webinar: Maintaining Security, Adapting To Change

The world has changed. The volume and velocity of digital data is growing exponentially. And maintaining control in a world where every device is storing and computing data makes it more difficult. 

So, how do you deal with the rapid pace of change? How do you maintain security?

In this webinar, James Morrison, former FBI Computer Scientist focused on Cybersecurity and current HPE Distinguished Technologist, utilizes his 20+ years of experience with the FBI to help business and IT leaders grapple with the rapid pace of change they are experiencing. Here’s what you’ll learn:

What You’ll Learn:

  • The reality of the threats you face in a COVID-19 world
  • What a holistic approach to cyber security looks like
  • How to properly invest in your security operation
  • The 7 habits of highly effective security organizations
  • How ISG + HPE can help

Who Should Watch?

Business and IT leaders who are responsible for business continuity, disaster recovery and data protection.

4 Signs Your Current IT Staff Is Overworked and What You Can Do About It

If you think that your IT staff is overworked, you are probably right. Technology needs have only increased as cyberattacks are becoming more common, businesses are having to work remotely during the global pandemic, and customers still expect round-the-clock service.

But what are the specific symptoms that your staff has too much to handle, and how can you provide your IT specialists with support that will have immediate and lasting benefits?

Here are 4 clear signs that your IT staff is overworked and what you can do to supplement your technology management using outsourced services:

1. Troubleshooting technology is getting in the way of running your business.

Technological firefighting here and there is an integral feature of what IT teams do. However, constant troubleshooting stands in the way of progress and evolution, consequently leaving the business one step behind its competitors. IT disruptions can become especially damaging when your IT staff is forced to delegate tech responsibilities to other, untrained members of your staff, such as your front desk representative.

For businesses who are constantly putting out IT fires, a Managed Service Provider is an excellent solution to minimize downtime and allow you to focus on core operations rather than IT issues.

A Managed Service Provider can offer co-managed IT services to supplement the efforts of your current team, taking away the burden of day-to-day troubleshooting. They allow your IT team to focus on key developments by delivering instant transformations that cover everything from software licensing and updates to identifying system shortcomings and areas of improvement. 

The major benefit to co-managed IT services is that you can choose just how much of your IT management needs to be outsourced. Whether you need project management services or enhanced cybersecurity, an MSP can cater according to your specific needs. IT staff will subsequently be far less stressed, which boosts productivity and morale.

2. Your cybersecurity isn’t being updated.

The palpable shift in the business landscape towards a completely digital environment has put businesses under heightened pressure to master every aspect of cybersecurity, attempting to combat attacks that statistically occur every 39 seconds.

Implementing a strategy that encompasses protection against malware, phishing scams, ransomware, and viruses is one thing. However, achieving advanced cybersecurity—which often includes eliminating siloed data, continuous system monitoring, and Dark Web scanning—is an ongoing process that your current IT team likely won’t have time for amidst solving day-to-day IT issues. 

Additionally, persisting with manual analysis and security management won’t work because new threats surface daily. In addition to implementing the right security systems, your company must pay attention to ongoing developments in cybersecurity. Many in-house teams simply don’t have the time or resources to stay continually educated on increasing threats and ways to combat them.

Inferior cybersecurity results in monetary losses as well as lost trust from clients, employees, and business partners alike. A round-the-clock monitoring system that prevents infiltrations and initiates automated responses to limit damages when cybercriminals strike is therefore critical to protect your business.

Outsourced IT services with 24/7 tracking and alert notifications is a great way to support your current IT team in securing your infrastructure. An outsourced professional has the time to learn about your specific security risks and implement solutions that protect your systems, data, and customers while delivering peace of mind to C-level execs.

They also provide services such as Dark Web scanning and 24/7 system monitoring to free up your in-house IT staff’s time while also staying on top of potential threats at all times. With an MSP, you can maximize your cybersecurity investments and avoid data theft that can prove extremely costly to your business and its reputation.

3. Your network infrastructure is struggling to keep up with business growth.

Every business must find the balance between immediate challenges and long-term ambitions. With regards to IT teams, the two key ingredients are 1) a support staff that can handle the day-to-day IT needs of the business, and 2) a team of professionals who can oversee big-picture technology developments. 

If either of these teams are understaffed, you face a major issue. Either you experience more daily IT disruptions because staff are too focused on big-picture planning, or you experience slow growth and wasted technology investments because staff are too focused on solving immediate problems.

Rather than pay exorbitant amounts of money to add more in-house professionals to your team to combat these problems, an MSP can add value where it’s needed—whether you need consulting or daily support. They also employ analytical tools to help forecast growth and plan appropriate structural changes so you can develop a scalable infrastructure in the process.

4. You don’t have a business-aligned IT strategy implemented.

IT services rely heavily on optimized efficiency and productivity, which can only be achieved when you align advanced modern tools and processes to your company’s technological objectives. 

Developing a comprehensive and robust strategy is essential for propelling your business forward and leveraging the latest tech systems. Crucially, all IT strategies should be fluid, because the digital landscape is continually evolving.

Fostering strategic communications, both internally and externally, should also relate back to the company vision while an action plan powered by in-depth market research and forecasting is established. A comprehensive strategy must focus on monitoring performances and adapting strategies as you add new processes or scale.

Ultimately, if the frameworks of an IT strategy aren’t established, IT teams can only ever produce limited results. Regular review systems ensure that the strategy never becomes obsolete.

For the sake of your company, IT department, and all employees using computer tech, outsourcing certain IT management tasks can be hugely beneficial. Beyond simply saving you money in having to hire more in-house personnel, they act as a right-hand man to your current staff, working in tandem to fully optimize your IT infrastructure.

5 Red Flags Your IT Provider Didn’t Prepare You Well Enough for COVID-19

As businesses face the challenges of COVID-19, it has become obvious to some that their IT provisions weren’t as prepared as they should have been. Unfortunately, as businesses began working from home, security incidents, downtime, and other IT disruptions have been on the rise, putting them in even more precarious situations during this global pandemic.

Remote working comes with many challenges, but many of those can be avoided when businesses have the right level of support to protect their remote networks. With 58% of American knowledge workers now working remotely as a result of the coronavirus outbreak, it’s important that businesses understand where their continuity plans can be improved and how to deal with at-home working challenges.

With that, here are 5 major red flags that your IT provider failed to prepare you properly for the COVID-19 pandemic and what you can do about it:

1. Your team is having trouble safely accessing files and programs.

Not having the right access to essential files and programs can be incredibly frustrating when working remotely, as well as slow down productivity. Not only that, but it can also be dangerous, as an improper server setup can often lead to employees sharing files through public or open Internet connections, putting your data at risk.

Your IT provider should have prepared you for at-home working by implementing a virtual private network or VPN for safe access to your in-house server data. If you don’t rely on in-house servers, they should have suggested cloud solutions that allow access to the data and programs needed to perform tasks on laptops or tablets remotely. 

If your IT provider didn’t prepare you to safely access your data, this is a sign that you are in need of more robust IT services that can help you achieve safe business continuity.

2. Your team is struggling to communicate or collaborate effectively.

There has never been a more vital time for employees to maintain reliable contact with co-workers and clients than when working remotely. Not having solutions in place to promote effective communication can have a huge impact on productivity, as questions that could be answered within minutes when working alongside fellow employees could potentially take several hours to gain a response.

Not to mention, if your communication software is lacking, your clients may also be left waiting for a response or solution to a problem. Failure to implement effective remote communication tools can cause significant damage to your customer relationships.

Simple remote telecommunication solutions such as VoIP phone systems allow your team to keep calls secure while also implementing instant chatting and video conferencing features to increase productivity. VoIP phone systems are also much cheaper than traditional landlines, making it a cost-effective solution for businesses who need to preserve their bottom line now more than ever.

Other collaboration tools for your team such as Microsoft Teams can allow your employees to easily cooperate on group tasks and projects by offering remote editing capabilities on documents. Tools such as these can also consolidate your applications into one managed platform, allowing you to cut back on separate programs or software and save money.

If your IT provider didn’t offer solutions in the way of remote collaboration tools as part of your business continuity plan, your business likely has already felt the effects of lower productivity and communication. To remedy this and prepare better for the future, look for IT services that offer collaboration tools such as these.

3. Your cybersecurity didn’t get upgraded at all.

Unfortunately, many remote workers are now accessing sensitive data from insecure locations or devices, which has made them more vulnerable to cyber threats since the outbreak. In fact, the World Health Organization has reported a five times increase in cyber attacks since the beginning of the coronavirus lockdown. 

Your IT provider should have been thinking ahead and supporting teams to employ security solutions such as firewalls, spam filtering, and anti-malware that are adaptable to remote networks. Additionally, they should offer security training to employees and consulting on work-from-home policies to maintain data security at all times.

4. They failed to advise you on new tools and hardware.

One of the many challenges that companies had to face when transitioning to remote working was to ensure that all employees had the correct equipment to be able to successfully work from home. 

Some companies had to send employees home with equipment from the office while others began working from personal devices—which comes with its own security issues. Some employees even had to wait for equipment to be ordered and delivered before being able to begin working. 

The role of the IT service provider in this instance is to advise your business in accordance to what new equipment will be needed to maintain productivity and safety. Whether you needed new computers for your employees, a custom software to manage new administrative tasks, or cloud storage solutions, your IT provider should have already consulted you on these business continuity tools. 

5. They still haven’t updated your business continuity plan.

With the world around us constantly changing, business contingency plans need constant revision to ensure they are prepared for any changing situation. This is especially true for businesses whose continuity plans have failed them in some regard when it comes to dealing with the COVID-19 pandemic.

IT service providers should be evaluating how your contingency plan has been working amidst the pandemic and amend any flaws in the plan that have caused issues. This will better prepare you for the future and ensure that the best solutions are in place while you deal with the challenges of remote work now. 

A reliable IT provider should offer its clients continuous support—especially during difficult situations such as the one we’re facing. They should have prepared you with the proper remote networks, tools, and cybersecurity to deal with the challenges you are now facing. If they didn’t and you’re experiencing one of the red flags listed above, it’s time to look for more comprehensive solutions.
At ISG Technology, our managed IT services are designed to prepare your business for anything. We work directly with our clients using a proactive approach to improve their systems continually. If you’d like to learn more about our managed services for businesses, contact us today.

If you have questions about how to take advantage of our COVID-19 promotions, please don’t hesitate to contact the ISG COVID-19 Task Force.

5 reasons why you need a backup service, even if you’re using Office 365

Enterprises around the world continue to move key applications to the cloud. But the speed and scope of migration presenting new challenges regarding data protection, service delivery, and compliance.

While most organizations have developed robust on-premises backup solutions, the failure to protect cloud data and ensure the availability of key services is widespread and incredibly alarming.

Contrary to popular belief, Office 365 and other software as a service (SaaS) models provide no real internal backup solutions.

While Microsoft has sound internal security and is capable of managing Office 365 infrastructure, third-party services are needed to ensure comprehensive data protection and compliance. Let’s take a look at 5 key reasons why you need a dedicated backup service when you’re using Office 365.

  1. Protection against internal accidents and threats

Regardless of how careful you are with your data, accidents can and do happen. Whether it’s the accidental deletion of a user, the incorrect merging of fields, or the failure of a key service, accidental deletion can be replicated across an entire network and lead to serious problems.

Simple accidents have been responsible for serious damage over the last few years, with an outage on Amazon Web Services costing up to $150 million dollars in 2017.

A backup service can restore data and services quickly and with minimum disruption, either to the on-premise Exchange or the Office 365 cloud network. In addition, dedicated backup services can protect you against internal security threats and manage the risk of malicious data loss or destruction.

  1. Protection against external security threats

Along with internal security threats, many businesses have experienced a rise in malware, viruses, data theft and other security threats from the outside.

Kaspersky blocked almost 800 million attacks from online resources across the globe in the first quarter of 2018 alone.

While Microsoft 365 and other cloud suites do have some security controls, they’re not robust or reliable enough to handle every case scenario. Having access to a high-grade, third-party backup service is the best way to reduce your exposure and manage the risks associated with data loss and destruction.

  1. Retention and recovery management

Cloud-based services are popular for many reasons, with Office 365 and other solutions featuring better integration between applications, more efficient data exchange and delivery, and the ability to utilize transparent services regardless of location.

Many of these benefits come at a cost, however, with enterprises losing control over data retention and recovery.

While Office 365 does have its own retention policies, they are ever-changing and difficult to manage. In fact, confusing and inaccessible data retention is one of the reasons why so many businesses refuse to move to the cloud.

You can have the best of both worlds with backup solutions that provide you with complete control over data retention and recovery management.

  1. Legal and compliance obligations

In addition to running a business and ensuring access to key data and services, organizations have a responsibility to meet certain legal and compliance obligations.

A cloud backup service allows you to retrieve important data instantly and with minimal disruption to critical business systems.

Whether it’s retrieving user data for law enforcement, accessing your mailbox during a legal action, or meeting regulatory compliance standards, dedicated cloud backup makes it easier to meet your responsibilities.

  1. Managing the migration process

With more businesses moving to the cloud all the time, the migration process is often presented as a seamless and natural transition.

While the benefits of SaaS are valid and well-known, managing hybrid email deployments and other critical services during migration can be more challenging than Microsoft would have you believe.

Whether you want a dedicated cloud solution or a mix of Office 365 and on-premises services, backup solutions like Veeam (our recommended solution) allow you to protect and manage your data during and after the transition in a way that makes the source location irrelevant.

The post 5 reasons why you need a backup service, even if you’re using Office 365 appeared first on ISG Technologies.

Source: my isg

ISG Technology Recognized for Excellence in Managed IT Services

Overland Park, KS  February 19, 2019  ISG Technology announced today that CRN®, a brand of The Channel Company, has named ISG Technology to its 2019 Managed Service Provider (MSP) 500 list in the Elite 150 category. This annual list recognizes North American solution providers with innovative approaches to managed services. These services help customers improve operational efficiencies, maximize return on IT investments, and continuously help them navigate the complexities of IT solutions.

Managed service providers are integral to the success of businesses everywhere. They empower companies to implement and operate complex technologies while staying within their budgets and keeping focus on their core business. CRN’s MSP 500 list identifies the most groundbreaking managed service organizations, with advanced solutions that have endless potential for growth.

This annual list is divided into three categories:

  • MSP Pioneer 250 – recognizing companies with business models weighted toward managed services and largely focused on the SMB market
  • MSP Elite 150 – recognizing large, data center-focused MSPs with a strong mix of on-premises and off-premises services
  • Managed Security 100 – recognizing MSPs focused primarily on off-premises, cloud-based security services.

“Capable MSPs enable companies to take their cloud computing to the next level, streamline spending, effectively allocate limited resources and navigate the vast field of available technologies,” said Bob Skelley, CEO of The Channel Company. “The companies on CRN’s 2019 MSP 500 list stand out for their innovative services, excellence in adapting to customers’ changing needs and demonstrated ability to help businesses get the most out of their IT investments.”

ISG’s managed service offering is centered around a core set of services such as 24×7 network monitoring, proactive alerting, patching and updating, infrastructure maintenance and a help desk to keep users productive. Customers also have the ability to add advanced services such as cloud backup and replication, hosted voice, managed security, Office 365+ and more.

“Our goal is to help unlock new possibilities for our customers,” commented ISG Technology CEO, Ben Foster. “And the managed services offering is a critical piece to doing this. We take technology maintenance off their plate so they can focus on initiatives that help drive business growth. When you combine this with one of the best professional services and technology advisory teams in the Midwest, we are able to help our clients in so many ways.”

The MSP500 list will be featured in the February 2019 issue of CRN and online at www.CRN.com/msp500. Learn more about ISG Managed Services at www.isgtech.com/managed-services/

 

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

Client Testimonial: Freddy’s Frozen Custard

Technology partnership helps fuel the growth of Freddy’s Frozen Custard

Industry: Food & Beverage
Client: Freddy’s Frozen Custard

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In Partnership with

THE CHALLENGE

Enlisted by Freddy’s, ISG was tasked with transitioning the client’s infrastructure to a more secure and flexible system. The initial findings highlighted a few opportunities:

  • Evaluated the health of the client’s network security to find at risk data. If a server were to fail under the original network system, data would have been lost and unrecoverable.
  • Discovered the company was poised for growth, but infrastructure was unable to keep up with needs and goals.
  • Determined the transition to the new network had to take place outside of business hours.

 

THE SOLUTION

  • Utilized leading backup solution to migrate the company’s data to the cloud
  • Migrated an aging small business server to a updated and upgraded exchange server
  • Provided an internal SQL consultation
  • Deployed Cisco Meraki Technology across locations

 

RESULTS

Freddy’s is now ready for tremendous future growth with the flexibility and security of ISG’s cloud solution with our straightforward approach to implementation and willingness to execute outside of business hours, ensuring both client satisfaction and business success.