Service Update

Recently, ISG Technology became aware of an IT security incident involving unauthorized access to our environment. Upon discovery, we immediately initiated ISG Technology’s comprehensive incident response plan and engaged industry-leading cybersecurity specialists to help secure our systems, investigate the incident and further enhance security protocols.

Our priority is the security of our systems, and the safety of our customer’s data and operations. As part of our response plan, and out of an abundance of caution, we have disabled access to some services to ensure a safe, secure and protected environment for all customers.

This will impact some of the services we provide to our customers, including:

  • Veeam Backups and Replication – Offsite backups and restoration. Some monitoring and notifications will be impacted.
  • Enterprise Cloud virtual server hosting – Access to vCloud management console may be limited; as well as the ability to add, move or change the virtually hosted environment.
  • Access to the ticketing and portal system – Proactive external alerts will not be available

We are working to bring those systems back online as quickly and securely as possible to minimize the impact on customers.

We apologize for any inconvenience this may have caused, and will provide up-to-date information here as it becomes available. If you have questions, please contact our Service Desk at: servicedesk@isgtech.com or 866.915.1197.

UPDATE AUGUST 5, 9:00 P.M.

In an exercise of caution as previously stated in the note above, we briefly restricted data center access around 7:00 p.m. this evening. We have addressed the situation, and brought services back to their previous state. We apologize for any inconvenience or disruption this may have caused. Our investigation into the situation continues. We will continue to update this post as we have information to share.

UPDATE AUGUST 7, 9:00 P.M.

ISG Engineering teams have been working through the weekend and made significant progress to review and secure systems.

Veeam backups and replication, enterprise cloud virtual server hosting and access to the ticketing and portal system remain impacted. They are expected to have limited functionality for at least another 48 hours as we further enhance security protocols. No other services are expected to be affected at this time.

Thank you for your patience. If you experience any issues, please contact our Service Desk at: servicedesk@isgtech.com or 866.915.1197.

UPDATE AUGUST 10, 12:00 P.M.

ISG Engineering teams are continuing to work to ensure that impacted systems are secured and fully functional when brought back online and are taking additional time to further enhance security protocols. We will provide an updated estimate for restoration when the timeline is confirmed.

For customers with managed backup systems, backups are being successfully stored locally but remote storage is not yet available.