ISG Technology Named to CRN Solution Provider 500

ISG Technology,  a full spectrum Data Center and IT Infrastructure partner, has been named to The Channel Company’s 2015 CRN® Solution Provider 500. The annual list, spanning eight categories, from hardware and software sales to managed IT services, recognizes the top revenue-generating technology integrators, MSPs and IT consultants in North America. Solution providers are ranked based on revenue, determined by product and services sales during 2014.

In the fast changing IT sector, ISG Technology stays ahead of the curve by leveraging ongoing engineer training and certifications. Using a consultative partnership sales approach, ISG engineers create highly customized solutions to help clients manage, access, transport, store and secure data through hybrid deployments of both IT infrastructure and cloud services.

“It’s an honor to be the recipient of this award, and we are encouraged by the 25% year over year improvement in the standings,” says President and CEO of ISG Technology Ben Foster. “CRN has recognized our continual improvement as we deploy our collaborative growth strategies.”

“The companies represented here are truly dedicated to the needs of clients today. With an evolving IT landscape, this prestigious list serves as a valuable industry resource to help vendors navigate the solution provider community and identify the best partners for their business,” said Robert Faletra, CEO, The Channel Company. “We congratulate the featured solution providers for their forward-thinking approach to solutions sales and look ahead to their continued success.”

ISG Launches Hosted Voice Solution

ISG Technology today announced the launch of its Hosted Voice service, a carrier-grade Voice over IP (VoIP) telephony solution. The managed system offers the same features and professional functionality of an enterprise PBX system at a fraction of the cost of an on-site phone system.

ISG Hosted Voice includes everything users need to support their voice and data needs. ISG Technology provides phones, equipment, connectivity, installation, training long distance, and client Support Center.

Included with the price of each “seat”, or user, is a full feature set plus a web portal to customize the business or employee experience; business-wide features such as Auto Attendant and Music on Hold; long distance support; equipment and installation as well as bundled bandwidth/connectivity costs.

With ISG managing the entire solution, issue resolution is streamlined. Clients will have “one call to make” – eliminating the typical finger pointing that happens when companies have multiple vendors for bandwidth and telephone service.

ISG Hosted Voice can easily scale up as a business grows and becomes more mobile. There are no hidden costs – users simply pay a flat rate per phone per month and as their business expands, simply add new users to their account.

According to a recent study by industry analyst firm Frost & Sullivan, 80% of businesses now choose a hosted solution when they install a phone system.

“The surge in interest can be attributed to the fact that we now have the technology to provide a professional experience. We can give our clients access to the same features and professional functionality of an enterprise PBX system at a competitive price,” said Sue Buckley, Director of Connectivity for ISG Technology.

ISG also offers a mobility package called Accession that allows users to integrate their mobile device, tablet, or laptop into Hosted Voice. Accession includes downloadable clients for Windows-based laptops/desktop computers; Android-based mobile devices and tablets; and Apple devices and tablets (iPhone, iPad, MacBook).

Accession integrates all supported mobile devices with desk phone functions and enables users to send and receive calls from any device connected to the Internet. It also supports Instant Messaging, Video Chat, integrates with Microsoft Outlook, and moves active calls between devices.

Learn more about ISG Hosted Voice

ISG Hosted Voice Benefits at a Glance:

  • Low upfront cost for equipment, phones and installation
  • Bundled price includes everything you need: phone system, long distance, and support
  • Advanced features such as simultaneous ring, auto attendant, hunt groups, presence, and music-on-hold
  • Scales to meet your changing business with multiple service tiers to fit your needs
  • Web user interface enables users to change features at a click of a mouse
  • Personalized training to ensure you get the most out of your service
  • Professional support with ISG trained engineers
  • No need to buy or install expensive PBX equipment, solution is hosted by ISG Technology

ISG on CRN's Elite 150 of the MSP 500 List

ISG Technology has been named to CRN’s 2015 list of the Elite 150 of the Managed Service Provider (MSP) 500. This annual list recognizes IT solution providers with high technical expertise and unparalleled certifications. These companies represent an elite group of the top technology providers and consultants whose cutting-edge approach to managed services puts end-user clients in the best position to cut costs, speed time to market for their own products and services and improve efficiencies.

CRN’s MSP500 list is divided into three groups: MSP Elite 150, who are large data center-focused solution providers with both on premises professional services and off-premises services; the MSP Pioneer 250, who have a business model heavily weighted toward managed services focused on the small- and midsize-business market; and the MSP Hosting 100, who own and operate their own data centers, providing a wide array of subscription-based outsourced services.

In the fast changing IT sector, ISG Technology stays ahead of the curve by leveraging ongoing engineer training and certifications. Using a consultative partnership sales approach, ISG engineers create highly customized solutions to help clients manage, access, transport, store and secure data through hybrid deployments of both IT infrastructure and cloud services

“The allure of Everything-as-a-Service to organizations is largely rooted in the appeal of predictable operational expenses, cost-cutting, resource allocation and access to on-demand/pay-as-you-go technology. Therein lies a great need for the expertise of managed service providers,” said Robert Faletra, CEO, The Channel Company. “We congratulate the managed service providers who have engineered, or re-engineered, their businesses to deliver the services their clients rely on for future growth and ongoing success.”

“Winning an award like the CRN Elite 150 proves that we’re making the right decisions to fully support our client’s business needs for the long-term,” said Ben Foster, President and CEO of ISG Technology. “IT infrastructure and data center services are both critical components of our continued success. Because of our full spectrum approach, our engineers can deliver the right technology solution to solve client challenges in a highly responsive manner.”

ISG Emerging Tech Tour Informs Elected Officials

ISG Technology, a full spectrum Data Center and IT Infrastructure partner and leader in Cloud services played host to business leaders and elected officials for its first-ever ISG Technology Tour on Friday, October 17 at the Sprint Accelerator in Kansas City, MO.  The event featured a full day of presentations by technology innovators and was designed to pair attendees with leading-edge technology experts for a hands-on learning experience that would ultimately benefit the business community as a whole.

“Bringing together a diverse team of government officials, K-12 and higher education technology leaders, startup incubators, and industry experts to discuss new frontiers of technology sparks ideas and enables connections,” said Bob Etzel, Vice President of Strategic Partnerships for ISG Technology. “ISG Technology sponsoring this event makes a lot of sense. We bring together on-premises IT infrastructure solutions, along with Cloud, IT services and the robust bandwidth needed to tie it all together.”

Presentations were given throughout the day on a variety of cutting-edge technology topics including the role of the Sprint Accelerator in Kansas Economic Development, the mobility application revolution, the role of the KC Start Up Village in bringing entrepreneurs to the Kansas City area, the use of drones in Kansas agriculture and industry, the impact of the Cloud as a data storage solution, an overview of big data analytics and 3D printing and the rapid growth of biotechnology in the Kansas Corridor.

Presenters included Doug Dresslaer of the Sprint Accelerator, Darrin Clawson of Engage Mobile, Adam Arrendondo, Matthew Marcus and Melissa Roberts of the Kansas City Start Up Village (KCSV), Eric Tabor of ISG Technology, Terry Pallotto of Tukuh Technologies, Laurie Kistler of Laurie Kistler Consulting and Mark Hoffman of UMKC.

Technology is fueling the Kansas City entrepreneurial scene.  During the event, common themes included how to bring tech talent to Kansas City and provide proof of business concepts using technology.  Discussions were held around involving students as participants for high growth projects, increasing awareness and encouraging participation.

“Find someone who likes to play in the space and engage,” said Laurie Kistler of Laurie Kistler Consulting.

Those elected officials in attendance included Senator Julia Lynn of Olathe, Representative Barbara Bollier of Fairway, Representative Tom Sloan of Lawrence, Representative Jon Wilson of Lawrence and Lenexa City Councilman Andy Huckaba.

Another highlight of the event was a lunchtime presentation by Stan Herd, the internationally acclaimed sculptor of huge earthwork projects or crop art as it’s known.  Herd spoke about the important role that connecting with others in the business community has had not only on his artwork but on his ability to positively impact communities where he completes his projects.

“It’s not so much about the work—it’s about building a community and engaging in the dance to build a startup, or a monumental crop artwork,” said artist Stan Herd. “We get everyone—the local population, technology people, universities, kids—involved.”

  • Artist Stan Herd discusses the importance of building a community to accomplish huge earthworks.
  • Technology experts Miles Franz from ISG Technology, and Vince Miller from Johnson County Community College.
  • Steve Kearney from Kearney and Associates discusses the implications of technology with Representative Barbara Bollier.
  • Senator Julia Lynn meets with Adam Arredondo and Melissa Roberts of the Kansas City Start Up Village.

KanREN Directly Connected to ISG's DataCenters

ISG Technology is pleased to announce that KanREN, Inc. (Kansas Research and Education Network) will now be directly connected to the ISG regional network of Data Centers. This all-fiber route gives member institutions fast, reliable and secure access to advanced cloud and voice, data and security services without additional broadband connection fees.

KanREN, Inc. is a non-profit consortium of colleges, universities, school districts and other organizations in Kansas, organized for the purpose of facilitating communication among them, and providing themselves with connectivity to the Internet via a statewide network.

The new connection was made with help from Kansas Representative Tom Sloan of Lawrence. “ISG Technology presented at the Vision 2020 committee meeting on the topic of how broadband and cloud services advance Kansas economic development and improve educational services in our schools,” said Representative Sloan. “The committee toured the ISG Data Center in Topeka, and knew it made a lot of sense for these two Kansas entities to work together.”

“Connecting the KanREN network to ISG’s Data Centers is a big leap forward in capability,” said Cort Buffington, Executive Director of KanREN. “It’s great to work with a Kansas company that is committed to our state. ISG has a great reputation and it’s important for many of our members to know that ISG’s operation, including help desk, is right here in Kansas.”

“Information and communication services are rapidly migrating to the cloud and ISG Data Centers provide an in-state source for these new services,” said Ben Foster, the President and CEO of ISG Technology.  “It’s exciting to know that no matter where they are located in our state, every KanREN member institution now has direct access to the most advanced IT services available.”

KanREN is a non-profit consortium of colleges, universities, school districts and other organizations in Kansas, organized for the purpose of facilitating communication among them, and providing them with connectivity to the Internet via a statewide network. KanREN members include the University of Kansas, KU Medical Center, Kansas State University and the other Kansas Board of Regents universities. Ten community colleges, 32 unified school districts, many libraries and municipalities including the City of Lawrence and Johnson County are members of KanREN.

KsFiberNet Appoints New Board President

KsFiberNet is pleased to announce the appointment of Ben Foster as Chairman of the Board of Managers. Foster is the President and CEO of Twin Valley Telephone and the Chairman/CEO of ISG Technology, Inc. He has been a member of the KsFiberNet Board of Managers since 2009.

“The future of reliable broadband connectivity and services in rural Kansas is our highest priority,” said Foster. “Our recent 100Gbps network upgrade has paved the way for future growth and we are poised to support the bandwidth requirements for growth initiatives across Kansas.”

Additionally, CEO and General Manager of Blue Valley Tele-Communications, Brian Thomason, was newly elected to the KsFiberNet Board of Managers.

“We’re excited to have such experienced leaders on board,” said KsFiberNet President Steven Dorf. “We look forward to working with both Ben and Brian through this exciting phase of exponential growth.”

KsFiberNet is an association of 29 fiercely independent rural Kansas telephone companies, some of which having been in business for more than a century. We help these companies develop broadband solutions by creating a ubiquitous network throughout the state. By hiring Kansas contractors and creating Kansas jobs we are bringing incoming revenue to rural Kansas. We are growing fast and bringing with us a lot of energy to fulfill this mission. By moving the entire state forward with this network, we’re giving small telephone companies a pathway to serve clients in the future and ensuring that the people who live in rural Kansas can stay connected to the rest of the world while thriving in the communities they love.

ISG Tech Named to CRN's Tech Elite 250 List

ISG Technology has been named to CRN’s annual list of the Tech Elite 250. These companies represent an elite group of IT solution providers that have invested in the training and education needed to earn the most advanced technical certifications from leading vendors.

In compiling the list, CRN editors worked with The Channel Company’s research group to define the most client-beneficial technical certifications in the IT channel.  These technical certifications – from vendors including Cisco, Citrix, Dell, EMC, HP, IBM, NetApp, Microsoft, VMware, and Symantec – have enabled solution providers to deliver the most premium products, service and support to their North American clients.

In the fast changing IT sector, ISG Technology stays ahead of the curve by leveraging ongoing engineer training and certification. Using a consultative partnership sales approach, ISG engineers create highly customized solutions to help clients manage, access, transport, store and secure data.

“The solution providers highlighted on our annual Tech Elite 250 have demonstrated a commitment to excellence and gained industry credibility by investing in the IT certifications necessary to stay competitive and deliver the highest level of service to their clients, “ said Robert Faletra, CEO, The Channel Company.  “These featured solution providers have enhanced and strengthened their partnerships by earning some of the most difficult certifications from some of the biggest names in IT. We congratulate these organizations and look forward to their continued success.”

“Winning an award like the CRN Tech Elite 250 proves to our clients that we’re making the right decisions to fully support their business needs for the long-term,” said Ben Foster, President and CEO of ISG Technology. “Certification and ongoing training are a critical component of our successful track record. Our engineers deliver incredible service in a highly responsive manner.”

ISG Employee Wins Citrix System Engineer Award 2014

ISG Technology is pleased to announce that Richard Faulkner has been selected as the Citrix® Central Region Channel Systems Engineer award recipient.  Citrix is a leader in virtualization, networking and cloud infrastructure to enable new ways for people to work better. As a Gold Citrix Solution Advisor, ISG helps clients achieve multiple business benefits through virtualization, networking and cloud infrastructure.

Each year, Citrix Channel Managers nominate Partner Systems Engineers to the Channel Operations team with a written proposal on why the individual should be considered. Faulkner has been a member of Citrix’s Partner Technical Expert Council for 7 years, and has received three additional awards from Citrix for contribution to content development and exams. As the Solutions Delivery Manager for ISG in Oklahoma City, Faulkner architects Citrix solutions and leads a deployment team. This award recognizes his expertise and influence out of all the Citrix VAR’s in the Central US.

“I nominated Rich due to his overall attitude of excellence in execution,” said Doug Darby, Senior Channel Manager Central US for Citrix. “We have recently significantly raised the requirements to be a Gold Solution advisor, and ISG easily met these new requirements. Rich is a leader within ISG, as well as with Citrix teams.”

“ISG uses Citrix solutions to improve user experience and processes, while delivering support savings and increased data security,” said Miles Franz, Vice President of Professional Services for ISG. “In addition, the total cost of ownership is dramatically decreased—with clients doubling the lifespan of hardware at less than half the replacement costs of traditional PCs.”

Congratulations, Rich!

ISG Expands Sales Coverage in Springfield, Missouri

Experienced Team Delivers Customized IT Solutions with Regional Network of Data Centers and Local Support 

ISG Technology has been helping Springfield, Missouri businesses protect their business and slow down the cost of growth since 1982. ISG experts deliver infrastructure, cloud services, bandwidth, IT as a service, unified communications, as well as disaster recovery and business continuity solutions. ISG clients have seen a reduction in IT sprawl, with corresponding cost savings in CAPEX, ongoing maintenance and energy costs, and costs associated with staff and real estate.

Recently, ISG has hired two experienced salespeople to help local businesses solve their toughest IT challenges. Leslie Willcockson brings an extensive background in voice and data solutions and Ryan Walker is an expert in desktop virtualization.

“ISG works hard to become a partner with our clients,” said Dustin Dasal, Regional Vice President of Sales Springfield, Missouri. “Our full range of services help clients manage, access, transport, store and secure their critical business data. Growing the Springfield team will enable existing clients to take advantage of our entire portfolio of services. We’ll also be able to introduce ourselves to local businesses that have challenges managing their computing environment.”

Leslie Willcockson has joined ISG Technology as an Account Executive.  A native of Warsaw, MO and long-time resident of Springfield, Willcockson brings 11 years of experience selling customized voice and data services to a variety of clients, from single locations to large national enterprises.

“First, I learn about my client’s future needs and goals and then develop a customized solution that grows with them,” said Willcockson. “The ISG portfolio of services delivers all the technology  needed to create the right solution, whether from IT infrastructure, or hosted in ISG’s regional network of data centers. I was also drawn to the integrity of the company, and appreciate their focus on local support.”

Ryan Walker, Senior Account Representative at ISG, grew up in Republic, MO and has close to 10 years of experience selling complex IT solutions, including data virtualization and infrastructure. “I wanted to work for an experienced IT company with a concentrated focus on service, and enjoy the ability to serve clients in my home market,” Walker said. “I work very closely with my clients—whether it’s a large business or small business—and deliver one-on-one attention. Several of my clients have told me they aren’t used to this level of service.”

ISG Announces Executive Responsibility Changes

The Twin Valley family of companies announced leadership changes among their C-Level executives, effective for 2014. John Gunn, President and Co-Founder of ISG Technology, will transition from his current role as President and COO to Chief Strategy Officer of ISG Technology. Gunn will focus on supporting and defining the strategy of ISG Technology.  Gunn currently serves and will remain on the board of directors for all three companies.  Ben Foster, current CEO of all Twin Valley companies, will assume the general management of ISG Technology previously handled by Gunn. Foster will remain President and  CEO for the Twin Valley companies.

“When Twin Valley acquired ISG Technology in 2011 the roadmap and evolution of our company was clear to both John and me,” said Foster. “John has served and will continue to serve as a critical business leader and advisor to the Twin Valley family of companies.  This is a carefully planned transition that will enhance our clients’ ability to attain their organizational goals.”

Additionally, Scott Cissna has joined the Twin Valley companies as CFO, effective January 6, 2014.  Cissna brings more than 20 years of finance experience from the telecommunications, cloud services, and wireless industries.  With his broad base of experience ranging from performing sophisticated analysis to building scalable teams, Cissna is an analytical leader and decision maker hired to help navigate the complex, growing, and rapidly changing landscape where the companies operate.

The Twin Valley family of companies is a privately owned business with diversified investments and holdings in the telecommunications and IT space. The company is diversified through three separate operating entities; Twin Valley Telephone, Twin Valley Communications, and ISG Technology.

Twin Valley Telephone and Twin Valley Communications is the largest privately owned independent telecommunications company in the state of Kansas, providing voice and advanced services in rural areas for more than 65 years.  Over state-of-the-art FTTP infrastructure, Twin Valley’s portfolio includes voice, broadband, television, cloud services, hosted voice, wireless, and security.  Through strategic acquisitions and organic growth, the company has experienced a tenfold growth in the past decade.

ISG Technology is a full spectrum Data Center and IT Infrastructure partner uniquely positioned to provide complete solutions from client premises all the way to the cloud. With more than 30 years of experience, ISG has the unique ability to provide IT equipment (IT Infrastructure), cloud services through a regional Network of Data Centers https://isgtech.com/data-centers (Data Center Services), the required connectivity (Bandwidth) to connect it all together, and the ongoing support to help manage client’s IT environments (ITaaS). ISG places a premium on enduring client relationships and reference-ability – attributes only achievable through deep understanding of client business objectives, authoritative vision of what’s possible, and the relentless commitment to deliver successful solutions.