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How to choose the right managed services partner: The ISG difference

Ben Foster  |  January 30, 2017

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Managed services now play a leading role in many companies’ most critical infrastructure assets. Migrating from on-premises equipment to an environment that is maintained and updated by a team of dedicated experts comes with an array of advantages, and is spurring adoption across numerous industries.

According to the most recent estimate from MarketsandMarkets, the global managed services market – including offerings related to data center, infrastructure and networking services – is on track to reach $242.45 billion by 2021. As growth in this market continues and competition among providers heats up, it’s imperative that your business selects the best partner to support its needs. Here are a few things to consider in that realm:

Service offerings that align with your corporate goals

It’s imperative that organizations choose a vendor with the right service portfolio. Above all, the services supported by this provider should meet your company’s needs across the board, including both current and future projections.

Migrating to a managed service provider environment comes with a wealth of benefits. Migrating to a managed service provider environment comes with a wealth of benefits.

Robust customer support

It’s also important to weigh the customer service capabilities your solution vendor is willing to provide. For instance, is support available any time of day? If a service issue emerges, how quickly can the provider respond? How active is the vendor with their clients?

“An MSP should offer remote and onsite support,” CompuData recommended. “You should be able to speak to an IT services technician at any time to correct any issue.”

Support for compliance needs

Depending upon the industry in which your company operates, finding a compliant managed service provider can be absolutely essential. Rules like the health care industry’s Health Insurance Portability and Accountability Act or the retail sector’s Payment Card Industry Data Security Standard, for example, are crucial, and any managed service options must align with these guidelines.

ISG: Breaking the managed service provider mold

When it comes to managed service providers, no two solution vendors are the same. As an enterprise network stakeholder or executive decision-maker, this is one of the most critical choices you’ll make for your organization.

“When it comes to managed service providers, no two solution vendors are the same.”

Thankfully, here at ISG Technology, we understand you have unique requirements and must find a provider that can help you check off every box on your list.

ISG comes to the table with robust experience, helping clients in a range of different industry sectors reap the kinds of benefits that managed services can provide. We also have policies and processes to align with several different security standards, including HIPAA, PCI DSS, GLBA, SOX, FERPA and more.

In addition, because data security matters regardless of the industry, all of our solution environments are protected with robust safety measures. This includes firewall management capabilities, anti-virus and anti-malware, content and URL filtering as well as data backup to ensure that your most critical information and assets are always secured.

Our team works to proactively measure your available service resources in a way that provides the most value for your company. Here at ISG, we are dedicated to providing everything you need to support your IT needs. To find out more about our managed service offerings, contact ISG Technology today.

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Ben Foster

President & CEO at ISG Technology
Ben is President & CEO of both ISG Technology and Twin Valley Telephone, Inc., a fourth generation family owned company. He started his career in 1997 with Southwestern Bell/SBC where he held a variety of positions ranging from Manager of Installation/Maintenance to the Chief of Staff for the president of consumer operations. In 2004 he joined Twin Valley Telephone, Inc. where he has served as Director, Vice President and COO for the company. He has led projects, investments and acquisitions which resulted in the company tripling in size from 2005-2010. In 2011 Ben was appointed President & CEO of Twin Valley and led the acquisition of ISG Technology the same year. He has led the transformation of ISG from a regional IT reseller to a data center and IT infrastructure partner with nationwide reach. Ben is a graduate of Kansas State University in Business Administration. He has served on multiple boards including KsFiberNet, NTCA- The Broadband Association, Southwestern College and was Chairman of the Board for the Kansas Telecommunications Industry Association. He resides in Lenexa, KS with his wife and their three children.
About

Ben is President & CEO of both ISG Technology and Twin Valley Telephone, Inc., a fourth generation family owned company. He started his career in 1997 with Southwestern Bell/SBC where he held a variety of positions ranging from Manager of Installation/Maintenance to the Chief of Staff for the president of consumer operations. In 2004 he joined Twin Valley Telephone, Inc. where he has served as Director, Vice President and COO for the company. He has led projects, investments and acquisitions which resulted in the company tripling in size from 2005-2010. In 2011 Ben was appointed President & CEO of Twin Valley and led the acquisition of ISG Technology the same year. He has led the transformation of ISG from a regional IT reseller to a data center and IT infrastructure partner with nationwide reach. Ben is a graduate of Kansas State University in Business Administration. He has served on multiple boards including KsFiberNet, NTCA- The Broadband Association, Southwestern College and was Chairman of the Board for the Kansas Telecommunications Industry Association. He resides in Lenexa, KS with his wife and their three children.

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