ISG experts improve performance and quality of service, optimize your computing environment, automate routine tasks and develop disaster recovery solutions and services. ISG’s client support ranges from project based initiatives to complement existing IT resources, to acting as a full IT staff, including support for daily end-user inquiries and issues.
Our Professional Services include:
Consulting: ISG will work with you to find the right mix of applications and services. We help you reach business goals through an IT environment assessment, then working with you to develop a roadmap for planned enhancements. Our ongoing support allows your internal IT resources to focus on innovation projects.
Solution Design: First, ISG works to understand your business, processes, and workflow. From there, we develop the best approach to maximize your existing and future investments in technology. We help you utilize technology to increase productivity, reduce expenses, enhance revenue, and improve client service.
Assessments: Conducting assessments prior to starting a new project help you fully understand any risks involved. As your partner, ISG recommends budgeting for both predictive pre-assessments and active post-assessments as part of implementation deliverables.
Help Desk: Our full-service Help Desk service provides IT as a service to manage ongoing support issues. ISG’s Support Center lets you focus on your core business with basic desktop application and operating system support to network administration and dispatch services.
Select Service: ISG has you covered with regularly scheduled engineering hours. From maintenance and testing to upgrades and small projects, Select Service gives you a flexible IT staffing solution. Combined with Support Center, Select Service provides a professional outsourced option for completing critical and time-consuming items on your IT task list.
Project-Based Professional Services: When your IT staff needs extra assistance for that unique project, ISG can help. Our engineers specialize in a wide range of technologies and can assist with technology rollouts, installations, upgrade, and migrations.