3. Communicate appropriate collaboration behavior
When management defines their expectations about how collaboration will work, employees will follow their lead. Provide examples of successful collaborations. If you’re not sure how to do that, take the time to create those scenarios.
Also, keep in mind that collaboration isn’t just about new technology.
Collaboration will change the way that employees work and who they work with. Without a vision of what collaboration means, individual employees must go through their own learning curve. Not only that, but they may come to different conclusions about how to use collaboration tools, which will cause frustration and actually reduce productivity.
4. Get employee input
As IT rolls out collaboration tools, get input from employees. Find out if the tools are helping them, making their work easier, helping them to reduce wasted time, and more. Great initial use of collaboration tools is to use them to collaborate with employees to fine-tune a collaboration platform.
5. Make collaboration tools part of business processes
This is another way to help your employees incorporate communication tools into their workflow. Employees set adrift with collaboration tools are typically too close to their workflow to identify accurately all the places where collaboration would be a benefit.
Your collaboration strategy needs to include updating processes and procedures to include the use of collaboration tools. Especially in the early stages, this will give employees the roadmap they need to integrate those tools into their daily activities.
6. Promote closer team relationships
Your employees coordinate their activities now, even if they aren’t using technology to do it. However, that doesn’t necessarily mean that they’re functioning as a team of collaborators. During implementation, arrange for people who will be collaborating using technology to meet. Have each person explain their role in the process.
Meetings like that usually experience one or more situations where someone says something like, “Ah, so that’s why you’re always bugging me for the status update report!” When team members appreciate the role each person plays, they’re much more likely to come together as collaborators.