Industry: Business Management
Legasus Group, LC is an advisory firm that works with families in business to perpetuate and sustain family enterprises. Smoothing transitions from generation to generation, Legasus Group advisors integrate relational and managerial sciences within a living systems model to better utilize the potential and talents of all stakeholders.
Challenge
Since Legasus Group teams frequently travel to their client sites, they require a mobility solution that helps them access their records and files on the road. Previously they had used a local IT service provider and another provider for internet and voice, creating difficulties with maintaining a high level of quality of service.
“There was a lot of finger pointing,” said Matt Kuzma, Chief Operating Officer at Legasus Group. “We had a hard time resolving issues through to completion, because no one was taking responsibility.”
Solution
Legasus Group became familiar with ISG Technology after attending an overview of ISG Hosted Voice and bandwidth offerings, which they felt was a good fit with their strategic goals. They put out a bid for distributed access, so that their team could work remotely with the same experience as if they were in the office. Legasus Group detailed required business outcomes, and asked bidders to submit their best recommendation.
“We decided to pursue the relationship with ISG. It was very intriguing to have a single service provider that could address all our service needs,” said Kuzma. “Their Hosted Voice solution gave us powerful features that help our team accomplish their work and remain in touch while traveling.”
ISG delivered bandwidth connectivity, a new server, and rolled out their business class Hosted Voice solution. This was accomplished in a one-month transition timeframe.
Results
Kuzma set an aggressive cutover goal at first, and worked with ISG to put the planning in place. The team worked back and forth to give enough time to get the server up and rolling and all relevant permissions migrated to the cloud. “I wasn’t expecting a magic wand. The ISG team worked to find resolution for a few issues that cropped up. They diagnosed the root problem to find a quick resolution,” said Kuzma.
Getting Hosted Voice implemented went smoothly, and all the phones were swapped out at once.
“When we have technical problems, we call or email the issue to their Support Center and ISG will diagnose to fix the issue. They send a complete ticket with all the details documented, and the techs are knowledgeable and courteous,” said Kuzma.
“We have a hybrid model accounting software that is server based, and our response times have increased since the move. Best of all, ISG has lifted the burden of managing the server off of our plate.”
The Client’s View
“ISG listened closely up front to understand our needs, and then delivered a partnership solution that makes the most sense for Legasus Group. With continued support from ISG Hosted Voice, our team can get their jobs done while they are on the road.”
Matt Kuzma
Chief Operating Officer
Legasus Group