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Business Continuity & Coronavirus (COVID-19)

Like many companies across the country and around the world, ISG Technology is closely monitoring the Coronavirus pandemic and its impact on the people and communities we serve. We wanted to take this opportunity to help you understand how we are implementing our business continuity plan so we can continue to help you navigate this unique situation. Here are a few highlights.

Staying Informed & Healthy

First and foremost, we are closely following and adhering to the World Health Organization (WHO), state agencies and the Center for Disease Control (CDC) guidance to ensure the safety of employees, clients and partners.

Business as Usual (as Possible)

We are still providing onsite professional services for our clients within the guidelines of our government agencies and with respect to our clients’ policies. If services can be provided remotely, we are making this suggestion and working with each client to ensure effectiveness. In the event there is a mandated community quarantine, we will remain operational via the cloud-based communication and productivity tools we use on a daily basis.

All ISG employees are cybersecurity trained and prepared to use best practices when working from home.

Keeping You Informed

Because this situation is changing rapidly, we have assembled a COVID-19 Taskforce that consists of subject matter experts across our company. This team will be meeting daily to discuss the business continuity issues our clients are experiencing in a variety of areas including remote workforce productivity, security & access, policies & procedures, networks & infrastructure, etc.

We will be disseminating helpful information to you via email and our website in the coming days and weeks.

Remote Workforce Implementation

We are already working with a number of our clients to get the tools and best practices in place so they can continue to make a smooth transition to a remote workforce. This includes reviews and updates to critical business policies, procedures and relevant security assessments as well as ISG Help Desk, Office 365, Citrix, Cisco Security products and more.

If you are seeking guidance on the right solution for your organization, we are here to help. If you have questions related to your business continuity needs, contact us at taskforce@isgtech.com. Our team will see to it that they get answered quickly.

If there is anything we can do to help you or your organization please let us know. The entire Twin Valley Family of Companies is committed to helping you continue unlocking possibilities for the communities you serve during these challenging times.